Desk Sales Agent

4 days ago

Liskeard, United Kingdom Wildanet Ltd Full time

**Wildanet is a thriving and growing internet provider bringing superfast and super-reliable service to homes and businesses throughout the region. Our aim is to attract, develop and retain colleagues with a unique combination of local knowledge and technical expertise who put the customer at the heart of the business.**

**_
Wildanet, building careers from the Southwest to anywhere._**

**Job Title**: Desk Sales Agent - Outbound

**Benefits**: Company Pension/ Employee Assistance Program for you and your family/ Onsite Free Parking/ Eyecare Vouchers/ Flexible working/ Bespoke Training & Development Plan/ Spontaneous Awards/ Enhanced Sick, Family leave and Statutory Leave/ Flu Jabs/ Employee Share Options/ Death in Service Benefit/ Paid leave for charity support/ Complimentary tea and coffee in the office/ Attractive holiday package/ Free Broadband (after probation has been passed).

**Location**: Liskeard Office

**Salary**: £25,500 per annum and commission (to be discussed at interview)

**Role Purpose**: The primary purpose of the Desk Sales Agent (Outbound) is to call prospective customers of Wildanet and convert into sales, driving positive revenue and maximise sales opportunities.

**Key Activities**:
While duties and responsibilities will vary, they typically include:

- Helping customers to make the move to Wildanet, making phone-based sales from Outbound cold calling as well as warmer outbound campaigns driven by the Sales & Marketing Team.
- Helping customers find pre-contract solutions and processing sales via web chat.
- Ensure all orders are processed efficiently & effectively using Wildanet ordering system.
- Follow up with customers to ensure they are fully updated with order / installation progress.
- Work closely with other members of the Wildanet Team and transferring customers to right departments when required.
- Ensuring quality and compliance standards
- Meeting and exceeding operational sales targets consistently.
- Demonstrating and enforcing company standards and brand value.

**Essential Person Specification**

**Knowledge**:

- Basic IT Knowledge, Internet, and Social Networking understanding
- Telecommunications experience is desirable

**Skills/Attributes**:

- Must have strong sales experience and be passionate about sales, with a desire to exceed all sales target set.
- Excellent computer skills, ability to multitask using multiple systems.
- Good telephone manner with an ability to build rapport quickly and effectively.
- Able to deal with different customer concerns, questions and objections ensuring that all interactions result in a positive experience for the customer regardless of the outcome of the contact.
- Desire to be proactive and create a positive experience for others.
- Customer / team centric
- Basic MS Office knowledge.
- Ability to take on tasks and complete in a timely manner and deliver as expected.

**Experience**:

- Previous Sales experience Direct or In-Direct
- Experience of outbound calling based on cold data

**Qualifications**:

- Good level of education, including literacy and numeracy skills

**Circumstances**:

- Variable shift patterns on a rota basis
- Shift patterns include: 9am
- 5pm &11am - 7pm
- 1 in 4 weekend working will be required
- Hybrid working available.
- Individuals will have to be resilient, with strong active listening skills.

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