Insurance Customer Service Adviser
7 months ago
**The Role**:
**Insurance Customer Service Adviser**
**Salary £21,000 - £24,000 (dependant on experience)**
**Full time position, permanent contract**
**Location: Truro or Liskeard**
**Monday to Friday 9.00am - 5.00pm**
**Introduction to NFU Mutual**
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.
- **About the Agency**
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.
- An exciting opportunity has now arisen within the Central Cornwall Agency.
- **About the role**:
You will be the first point of contact for customers. On a day-to-day basis you will be dealing with new sales enquiries, existing policy changes and claims, all with a ‘can-do’ proactive enthusiasm. Your cores activities include:
- Responding to customer enquiries over the telephone.
- Supporting customers that visit the branch
- Acquiring and maintaining a knowledge of NFU Mutual General Insurance products
- Reviewing and advising customers on their general insurance requirements
- Enabling cross-selling opportunities to new and existing customers
- Administering all customer instructions to completion and compliance standards
- Processing and dispatching renewal documentation
- Dealing with insurance claims within your authority
- Producing correspondence to required timeframes and quality standards
- Developing and sustaining effective working relationships with customers and relevant staff
**About you**:
The chances are, you’ll have already worked in a similar role, you will have an excellent telephone manner and be willing to go above and beyond to provide a first-class customer experience. You will enjoy working in a busy team environment and being proactive to support the growth of the business. You will be:
- Determined with a strong willingness to learn
- Able to communicate effectively, both written and verbal
- Able to problem solve and use your own initiative and judgement
- Willing to work as part of a team
- Have a practical and hands-on attitude
- Be organised and hardworking
- Well-mannered and presentable for the role
- Reliable and dependable
- Seeking to uphold standards
- Demonstrate attributes of honesty, integrity, due skill, care and diligence
- Desire to build a long-term career with NFU Mutual
**Our commitment to you**:
- Competitive salary with opportunity for progression
- Access to bonus scheme
- Contributory pension scheme
- A focus on your professional development, with full training provided.
- 35 hours a week
- 25 days annual leave plus all UK bank holidays
- Free Parking**Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.
-
Customer Service Advisor
7 months ago
Liskeard, United Kingdom Cornwall Staff Agency Full timeOur client, one of the leading internet providers in the south-west region are seeking enthusiastic and compassionate Customer Service Assistants to assist with the day-to-day operations of the business. An ability to manage customer questions and enquiries in a polite, professional, and empathetic manor is crucial. You will be responsible for maintaining...
-
Patient Adviser
16 hours ago
Liskeard, United Kingdom Rosedean House Surgery Full timeThe main responsibilities of the role are as follows: - Ensuring the smooth running of the reception area, patient booking system, rota optimisation and initial triage of patients to the correct clinician in an appropriate timely way. The purpose of the role is to: - Offer general assistance to the practice team and project a positive and friendly image to...
-
Customer Service, Train Dispatch and Ticket Selling
7 months ago
Liskeard, United Kingdom Great Western Railway Full time**Salary** - £26089 per annum **Who are we?** GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South...
-
Customer Team Leader
18 hours ago
Liskeard, United Kingdom Coop Full time**Customer Team Leader** Location: Barras Street, Liskeard, PL14 6AD Pay: £12.10 per hour + great benefits Contract: 25 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. Full training...
-
Residential Childcare Service Lead
6 hours ago
Liskeard, Cornwall, United Kingdom SGS Care Ltd Full time**Job Overview:** We are seeking a highly skilled and experienced professional to lead our children's home in Liskeard, Cornwall. As a Residential Childcare Service Lead, you will be responsible for providing exceptional care and support to our young people and ensuring that the home operates in accordance with regulatory...
-
Service Delivery Assistant
1 day ago
Liskeard, United Kingdom Cornwall Staff Agency Full timeMy client, an award winning independent IT and broadband provider in Cornwall are seeking to appoint a Service delivery assistant to join the team. The role is initially a 6 month contract, but there is a possibility after this period of becoming a full time perm role. The Service Delivery representative will be responsible for answering calls from...
-
Fire Safety Advisor
6 months ago
Liskeard, United Kingdom Cornwall Housing Full time**About the role** Join our Cornwall Housing team for the career, but stay for the community, as a Fire Safety Advisor! In this role, you will be providing fire safety surveying expertise, support, and advice, to ensure all housing stock is inspected, managed, and maintained, in accordance with the Regulatory Reform (Fire Safety) Order 2005 and any other...
-
Site Operative
7 months ago
Liskeard, United Kingdom SUEZ Full time**Site Operative** **Location: Liskeard** **£24,086.56** **What you’ll do**: Providing excellent levels of customer service, you will advise and assist members of the public on how to use the site to maximise recovery of materials they are depositing and keeping the site tidy. **Key responsibilities will include**: - Ensure you comply with SUEZ...
-
Check-in / Cafe
6 months ago
Liskeard, United Kingdom Adrenalin Quarry Full timeReceptionist Vacancies Adrenalin Quarry Ltd is a tourist attraction, accommodating families, couples, friends, school groups, hen-dos, stag-dos and parties alike! Our mission statement is to give our customers a day that they’ll be talking about for the rest of their lives: the chance to experience a truly unique outdoors environment with thrills, fun and...
-
Food Preparation Assistant and Service Expert
5 hours ago
Liskeard, Cornwall, United Kingdom Austin Fraser Full timeWe are seeking a reliable Catering Assistant and Cook to join our team in Liskeard, providing assistance in the kitchen on weekends. The ideal candidate will possess excellent food preparation skills, be able to work well under pressure, and deliver exceptional customer service.">Responsibilities:Preparation of meals for customersLight cleaning duties to...
-
Waiting Staff
3 days ago
Liskeard, United Kingdom Wheal Tor Hotel Full timeWe are looking for a confident, friendly, hard-working person to join our growing team at Wheal Tor. We are a family run, hotel, bar & restaurant on the moor, we pride ourselves in giving our customers the best service possible and insuring they have a wonderful time. We are looking for waiting staff to help us during our exceptionally busy times. Hours...
-
Sales Manager for Plant Equipment
4 weeks ago
Liskeard, Cornwall, United Kingdom Fusion People Ltd Full timeFusion People Ltd is a leading recruitment agency seeking a Sales Manager for Plant Equipment to join their team. The successful candidate will be responsible for managing sales teams, achieving sales targets, and building strong relationships with customers.Job OverviewThis is a dynamic role that requires a proven sales manager with experience in the heavy...
-
Heavy Construction Equipment Sales Executive
4 weeks ago
Liskeard, Cornwall, United Kingdom Fusion People Ltd Full timeFusion People Ltd is seeking a highly motivated Heavy Construction Equipment Sales Executive to join their sales team. The successful candidate will be responsible for promoting our products, achieving sales targets, and building strong relationships with customers.Key ResponsibilitiesRepresent our brand, selling heavy construction plant equipment and...
-
Lgv Driver
7 months ago
Liskeard, United Kingdom Bradfords Building Supplies Full timeBradfords Building Supplies Ltd is a leading independent builders’ merchant based across the South West of England. We know our strength lies in our people and the service we offer and we continue to build on this by bringing great people into our teams. We are looking for an LGV Driver to join our team at our **Liskeard **branch. Within this role you...
-
Aerospace Industry Sales Professional
3 weeks ago
Liskeard, Cornwall, United Kingdom Fusion People Ltd Full timeFusion People Ltd is a leading provider of recruitment solutions, seeking an experienced Aerospace Industry Sales Professional to join their team. As a key member of the sales team, you will be responsible for representing brands, achieving sales targets, and building customer relationships.Job DescriptionRepresent brands, selling equipment and attachments...
-
Estate Agency Business Developer
2 weeks ago
Liskeard, Cornwall, United Kingdom Spicerhaart Group Ltd. Full timeEstate Agency Business DeveloperJoin the Spicerhaart Group Ltd. as an Estate Agency Business Developer and build a successful career in property sales. Our company is looking for driven individuals who can establish themselves as top-performing agents in their local area.About the Role:We are offering a competitive basic salary of £22,500 per year, with...
-
Kitchen Sales Designer
16 hours ago
Liskeard, United Kingdom Trago Mills Full time**Trago Mills (Liskeard) - Kitchen Sales Designer** Trago’s original store is situated alongside the River Fowey in the beautiful Glyn Valley, on the A38 between Liskeard and Bodmin. Inside are two floors equating to over 18,500 square meters filled with the South West’s largest selection of home and leisure products - over 180,000 in all. **Job...
-
Civils Build Supervisor
7 months ago
Liskeard, United Kingdom Wildanet Ltd Full time**Wildanet is a thriving and growing internet provider bringing superfast and super-reliable service to homes and businesses throughout the region. Our aim is to attract, develop and retain colleagues with a unique combination of local knowledge and technical expertise who put the customer at the heart of the business.** **_ Wildanet, building careers from...
-
Delivery Driver
6 months ago
Liskeard, United Kingdom Trago Mills Full time**Trago Mills (Liskeard) - Delivery Driver** Trago’s original store is situated alongside the River Fowey in the beautiful Glyn Valley, on the A38 between Liskeard and Bodmin. Inside are two floors equating to over 18,500 square meters filled with the South West’s largest selection of home and leisure products - over 180,000 in all. Delivery...
-
Delivery Driver
7 months ago
Liskeard, United Kingdom Trago Mills Full time**Trago Mills (Liskeard) - Delivery Driver** Trago’s original store is situated alongside the River Fowey in the beautiful Glyn Valley, on the A38 between Liskeard and Bodmin. Inside are two floors equating to over 18,500 square meters filled with the South West’s largest selection of home and leisure products - over 180,000 in all. Job Type Full Time...