Pension Support Advisor

3 months ago

Sheffield, United Kingdom Tes Global Full time

Role overview
Key Role responsibilities
- Administering the statutory monthly pension reports for our customers.
- Effectively handle, manage, resolve, and log customer contacts received through a range of customer support channels in a timely and professional manner.
- Help manage technical product queries and identify root causes to determine appropriate solutions to resolve customer issues to a high standard.
- Drive continuous improvement of products, service, and support strategies specifically in relation to our pension service.
- Create and implement Customer Services Plans and support strategies for assigned projects.
- Expected to work to the highest standards to ensure first class service is delivered, whilst ensuring Quality & Regulatory pension standards are adhered to.
- Assisting in the training and mentoring of new team members.
- Ensure that our customer key performance indicators, service level agreements and statutory reporting obligations are adhered to.

Desired Skills
- Previous pension reporting administration experience essential.
- Proven IT skills including Microsoft Word and a minimum intermediate knowledge of Microsoft Excel (creating spreadsheets, functions such as data sorting/searching and V-lookup).
- The ability to solve difficult or unexpected problems.
- Technical skills required with an aptitude in using software products of varying complexity.
- Ability to plan and carry out work on your own or as part of the team.
- Decision-making and bringing innovation to problem solving.
- Helpful and positive attitude in a busy environment
- Able to project a respectable and professional image.
- Ability to maintain a calm approach and work effectively under pressure.

Who are Tes?
Tes powers schools and enables great teaching worldwide, by creating intelligent online products and services to make the greatest difference in education.
For more than 100 years, we’ve supported schools and been a champion of great teaching. As education is changing, so are we. We’ve grown to provide a wide range of products to help schools and students flourish.
We work together with teachers and schools to build trusted education solutions that help them to be the best they can be. From safeguarding and compliance, to staff and pupil management, and professional development and SEND provision, our innovative and flexible services help teachers and school leaders worldwide to provide the best education to millions of children.
Tes has over 13m teachers in its online community and working relationships with 25,000 schools in over 100 countries. Tes brings educators together online so they can share expertise and teaching resources and it provides them with vital information, research and analysis about education via its fully digital Tes Magazine.
Tes is a global company employing over 600 people and operating across 10 offices, including in London, Sheffield, Hong Kong, Sydney, and Dubai.
We are proud of our people centric culture where everyone is driven to achieve the same goal. We are an agile organisation striving for continuous improvement. We invest in our people with extensive learning and development opportunities and support our colleagues with various mentoring and career enhancement programmes.
Tes Global will ensure all qualified applicants receive consideration for employment without regard to race, sex, colour, religion, sexual orientation, gender identity, national origin or on the basis of disability. We invite applicants to contact us directly to identify any additional support required.

Are you ready to embark on a thrilling journey as a key member of our customer support team? We're on the lookout for passionate individuals who thrive on challenges, excel in providing top-notch technical assistance, and are eager to be part of a collaborative environment. This exciting opportunity is based in our welcoming offices in North Ferriby.
Why Choose Us
**Inspirational Environment**: Join our best-in-class customer support team where inspiration meets challenge. You'll be at the forefront of innovative solutions and have abundant opportunities to grow.
**Friendly Offices**: Enjoy the camaraderie of working in a friendly and supportive office space. We believe that a positive workplace fosters creativity and excellence.

Key Responsibilities

**Technical Expertise**: Manage technical product issues, identify root causes, and deliver high-standard solutions. Continuously drive improvement in products, services, and support strategies.

**Strategic Planning**: Create and implement Customer Services Plans and support strategies for assigned projects. Advocate for serviceability and support requirements throughout the product life cycle.

**Quality Focus**: Work to the highest standards to ensure the delivery of first-class service while adhering to Quality & Regulatory standards. Collaborate with business teams to implement supportability improvements.

Desired Skills

**Technical Aptitude*

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