Customer Support Advisor

6 months ago

Sheffield, United Kingdom Andy File Associates Ltd Full time

Customer Support Advisor (Sheffield S6)

£22,500 - £26,000 (depending on experience) + Westfield Health + benefits

Office based, Monday to Friday 9:00 - 17:00 (some working from home possible)

You will be a self-starter, able to work on your own initiative as well as part of a small team where everybody’s contribution is essential to our success. Previous experience in a similar role would be highly advantageous but not essential as full training will be provided. The ability to listen and understand unique customer needs and to identify and communicate appropriate solutions is key to this role. As a Customer Support Advisor you would need the aptitude to learn and absorb detailed product information across our client's range of postural support products designed especially for children.
Our client is at an exciting stage of growth and highly driven to achieve our client's ambitious and focused business plans. From the early days of the current pandemic we have lead the way being proactive and taking great care to work safely, protecting staff and the children and families who need their products more than ever in these difficult times.

Key responsibilities
- Handling a case load of customer enquiries and after-sales support, identifying sales opportunities as appropriate
- Adhering to individual and team Service Level Agreements for call answering; call handling; response times & quality of service measures
- Working as part of a team to delight and exceed customer expectations
- Liaising with Product Advisors and other key stakeholders to ensure the best possible information is provided to customers
- Developing and communicating strong product knowledge
- Listening to and interpreting customer needs appropriately to achieve the best possible results every time

About you
You will be a committed and motivated individual, with excellent communication skills (verbal & written) and interpersonal skills. You should be able to take accountability for your own case load and work effectively as part of a small team. Our client will prioritise your learning and development and will expect you to do the same.
You are enthusiastic about work, dedicated to developing strong knowledge of our client's products and service standards. You will take a great deal of pride in meeting and exceeding our customers’ expectations.
You have a positive ‘can do’ attitude, a pleasant and professional telephone manner and a strong work ethic.
You will have excellent reliability as a team member, committed to excellent levels of punctuality, attendance and getting along well with colleagues.

Educated to A-Level / Degree level (or equivalent) would be preferred. Qualifications with relevance to the medical device or postural support industry would be advantageous but not essential.
Initially, you will be required to work in the office (following up to date government COVID Secure guidelines). After initial training, there is potential for flexible working with some working from home available.

What our client can offer you
In addition to a competitive salary, they offer a great range of benefits & training opportunities tailored around our core values and designed to help you reach your full potential whilst feeling truly valued and appreciated for the work that you do.

Who they are

Our client is a growing, successful business with over 30 years’ experience of working with children and adults with special needs and are
dedicated to offering the latest, most innovative and highest quality specialist products. They work closely with carers, families, therapists and funding bodies, and, by taking the time to understand everyone’s needs, they aim to provide the products and services that their customers need. They want to make a real difference to people’s lives - carers as well as children and adults, because our client firmly believes everyone is entitled to have a happy and fulfilling life.

**Benefits**:

- Company pension
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

Work Location: In person

Reference ID: DF-EA

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