Customer Service Advisor
5 months ago
**Ref: 8**
**Role: Customer Service Advisor**
**Salary: £24,000**
**Working pattern: Hybrid - minimum of 2 or 3 days in the office**
**Hours: 8.30am-5pm Monday to Friday**
**Location: Sheffield**
**Benefits**:
- Hybrid working
- 25 days holiday + bank holidays + birthday off
- Monthly team social events
- Progression opportunities and personal development
Our client is looking to recruit an experienced customer service advisor who will be involved in post-sales order customer care. As part of the role, you will be tasked to improve customer experience, quality, business efficiency and ultimately customer retention.
**Duties within the role include**:
- Being the post sales customer interface
- Communication of ETA and orders updates
- Co-ordinating delivery and installations
- Providing customers with timely updates or order related information
- Dealing and resolving supplier/ customer supply, delivery, and setup issues
- Responsible for customer returns on DOA resolutions.
- Report and escalation of operational issues to appropriate departments.
- Supporting purchasing department with supply issues
- Become an expert in our products and services.
- Cross department co-ordination of sale orders and product issues with production, purchasing, warehouse, product and sales teams.
- A passion for delivering a great customer experience.
- A background in Customer service or customer facing roles.
- Experience in the use of ERP systems, service desk systems and MS Office (specifically Excel and PowerPoint)
- Relevant experience preferably from a manufacturing, distribution, or technology resale background
Glu Recruit LTD are an equal opportunities employer and are acting as a recruitment agent in the hiring of this role.
**Job Types**: Full-time, Permanent
**Salary**: £24,000.00 per year
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: 8
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