Customer Service Advisor

3 months ago

Sheffield, United Kingdom VeryPC Ltd Full time

**About the role**:
Here at VeryPC, we are on a journey to become a world class computer manufacturer. Our goal is to deliver world class product and customer experience. As such we are creating a new customer service department to ensure we are delivering a world class customer experience from the point of order to the end of the product lifecycle.

We are looking to recruit an experienced customer service advisor who will be involved in post sales order customer care. As part of the role, you will be tasked to improve customer experience, quality, business efficiency and ultimately customer retention.

As the customer service advisor, you will take responsibility of the post sales customer journey and interaction from point of order completion. As this is a new role, you’ll have plenty of opportunity to make it your own and have significant impact on business process efficiency, quality, and customer experience. Your role will involve communication and coordination between Supply chain, internal departments, and customers.

You will report directly to our purchasing manager.

**Key responsibilities include**:

- Being the post sales customer interface
- Communication of ETA and orders updates
- Co-ordinating delivery and installations
- Providing customers with timely updates or order related information
- Dealing and resolving supplier/ customer supply, delivery and setup issues
- Responsible for customer returns on DOA resolutions
- Report and escalation of operational issues to appropriate departments
- Supporting purchasing department with supply issues
- Become an expert in our products and services
- Cross department co-ordination of sale orders and product issues with production, purchasing, warehouse, product and sales teams.

**We need you to have**:

- A passion for delivering a great customer experience
- A background in Customer service or customer facing roles
- Experience in the use of ERP systems, service desk systems and MS Office (specifically Excel and PowerPoint)
- Relevant experience preferably from a manufacturing, distribution or technology resale background

The personal competencies required are:

- Customer focus
- Organisational adaptability with a focus on self-development
- Strong verbal and written communication
- Attention to detail
- Interpersonal Skill
- Emotional intelligence
- A driven and self-motivated work ethic
- Self-Awareness

**Salary: £24,000 a year**

**Working hours: 08.30 - 17.00, Monday to Friday**

**Holiday: 25 days + Public Holidays + Birthday**

**Location: Hybrid working with an average of 2-3 days per week to be based at our Sheffield office.**

**About VeryPC**

VeryPC are a Sheffield based manufacturer and reseller of IT technology with 34 employees. From our Sheffield base we manufacture and support our own brand of computer hardware, IT services and resell technology products.

For nearly two decades the Very PC family has been supporting small businesses and schools, both locally and across the UK, with technical solutions to keep them learning, growing and succeeding.

We’re a passionate group, geeky in our love for technology and happiest rolling our sleeves up and going the distance for our customers. Our customers value our commitment to partnership and respect us as trusted advisors.

As creators of our own products, we have exceptional technical expertise. We also partner with some of the best technology brands in the world to support our best-in-class reputation.

Our wrap around service flexes to the specific needs of our customers, ensuring that everyone gets the very best from their products, and total peace of mind.

**Why join us?**

As our Customer Service Advisor, you will be joining the company at a VeryPC exciting time.

VeryPC are on a journey to become a world class UK based computer manufacturer, as part of this journey we are improving and investing in all facets of our business. Our goal is to grow through delivering a world class product, a seamless exciting customer experience, develop a super work culture and put community values at the heart of our business action.

Join an innovative, family feel fast growing business, make a difference and be part of our journey to becoming world class.
- Opportunity to make a difference, develop your capabilities and become part of our world class team
- Monthly team social events
- Support for progression and personal development
- Everyone has their birthday off

**Our Core Values**:

- Service - Customers First o Teamwork - Better Together
- Excellence - Deliver Our Best
- Passion - Love What We Do
- Integrity - We Do What We Say
- Innovation - Imagine, Create, Deliver

**Job Types**: Permanent, Full-time

**Salary**: £24,000.00 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 1 year (required)

Work Location: Hybrid remote in Sheffield S3 8AL

Reference ID: CS0124

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