Debt Recovery Field Agent

5 months ago

Runcorn, United Kingdom DCBL Full time

**DCBL** is a highly successful client-focused business and are one of the market leaders in Debt Collection and High Court Enforcement. We are committed to maintaining the highest standards, exceeding guidelines set out by our various accreditations.

This role would be ideal for an experienced Debt Recovery Field Agent with strong negotiations skills. You have a genuine opportunity to build a long
- term career within the UKs fastest growing Pre-Judgment Debt Recovery & High Court Enforcement Company. In-house procedural training will be provided.

The role involves travelling nationwide, however, the Head Office is based in Runcorn, Cheshire. We are looking to grow our existing team due to a high demand for our services and an expansion of our client portfolio.

**The package**:

- Salary up to £35,000 per annum
- Target based uncapped bonus scheme
- Monday - Friday schedule (36.5 hours per week)
- 30 days holiday (including Bank Holidays)
- Employee Assistance Programme
- Free parking
- Company social events
- Full training provided.
- Career development and progression opportunities
- Rapidly expanding multi-functional operation

**Debt Recovery Field Agent duties and responsibilities**:

- Visiting debtor’s properties to arrange payments of outstanding debts.
- Taking payments and setting up repayment plans.
- Educating debtor’s on the potential consequences of non-payment.
- Making enquiries with neighbours if debtor’s have moved or left a property.
- Completing reports about your visit, along with any necessary paperwork.
- Liaising with the office team regarding cases assigned to you.
- Working alone in different geographical areas each day.
- Updating case files on a bespoke IT system with clear information and precise details.
- Prompt and efficient response to queries to debtors and clients.
- Identification of opportunities to add value to services provided for clients.

**Debt Recovery Associate requirements**:

- Previous face to face collections experience is essential.
- Will require excellent communication and problem-solving skills.
- The role will report directly to the Department Manager.
- Must be IT literate with a good understanding of Word and Excel.
- A full UK Drivers Licence is essential.
- Knowledge of payment processing would be hugely advantageous but not essential as full training will be provided.
- Applicants will require a firm manner, exact and knowledgeable information transfer, and the opportunity to negotiate and settle payment options with individuals.

**Job Types**: Full-time, Permanent

Pay: £25,000.00-£35,000.00 per year

**Benefits**:

- Additional leave
- Bereavement leave
- Company events
- Company pension
- Discounted or free food
- Free parking
- Health & wellbeing programme

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme

Work Location: On the road

Reference ID: Debt Recovery Associate (Field Based)

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