Debt Recovery Team Leader

4 months ago

Runcorn, United Kingdom DCBL Full time

**Sales and Client Services Team Leader**

Working within our Sales and Client Services Team, we are looking for a Sales and Client Services Team Leader to join our award winning, rapidly expanding organisation. If you have a background in Sales and enjoy managing people, we want to hear from you

Trading since 2001, DCBL is built on old fashioned values of outstanding customer service levels to our instructing clients. We are committed to maintaining the highest standards, exceeding guidelines set out by our accreditations from the FCA, Credit Services Association, Collector Accreditation Initiative and our BSI ISO Standards.

This role represents an exciting new opportunity for someone who is a self-motivated people leader and target driven. You will be responsible for developing our network of Sales and Client Service Associates in developing leads, converting leads, and maintaining excellent customer service.

**What’s on Offer?**
- Competitive Salary - Up to £31,000 per annum (OTE £45,000)
- Target based bonus scheme
- Monday - Friday schedule (36.5 hours per week)
- Early finish Fridays
- Dress Down Fridays
- 30 days holiday (including Bank Holidays)
- Employee Assistance Programme
- Newly refurbished offices
- Free Mersey Gateway bridge pass
- Free parking
- Free tea and coffee facilities
- Free monthly lunch
- Company social events
- Full training provided.
- Career development and progression opportunities
- Rapidly expanding multi-functional operation

**Role purpose**:
To effectively lead a team of Sales and Client Services Associates to ensure the team are proactively converting leads into sales to grow the business and provide exceptional customer service to new and existing clients. You will ensure the team identifies opportunities to cross sell and upsell our range of services where possible.

**Role responsibilities**:

- Responsible for managing, motivating and developing the team to ensure they are converting their assigned leads and delivering an exceptional service to all clients both new and existing.
- To ensure that all individual and team key performance indicator objectives are met on a daily/weekly basis to achieve growth.
- Ensuring the team are upselling/cross selling services on every lead where possible.
- Provide guidance, training, and mentorship to the team.
- Delegate leads to the sales team with guidance to ensure the leads are being worked efficiently and effectively.
- Prepare and deliver sales reports to the New Business Manager reporting on team member performance and priority leads on a weekly basis.
- Communicating goals, deadlines and business updates to the team regularly.
- Assess team performance and provide feedback both positive and negative regularly.
- Assisting the New Business Manager with the daily operation of the department.
- Ensuring the team are managing their multi instructing clients by delivering a service of the highest standard.
- Any other reasonable task or duty as requested by the company

**Essential qualifications/Skills**:

- Previous experience of managing a team.
- Previous Sales experience.
- Previous experience of dealing in a fast paced, deadline driven environment.
- Proven ability to lead a successful sales team.
- Effective delegation skills
- Ability to prioritise workload
- Excellent communication skills
- Good working knowledge of all Microsoft Packages
- Ability to manage difficult conversations

**Desirable qualifications/skills/experience**:

- Knowledge/previous experience in debt recovery
- Knowledge/previous experience in High Court Enforcement industry
- Knowledge/previous experience of Litigation processes

**Competencies required**:

- Attention to detail
- Results driven
- Tenacity
- Adaptability

Reference ID: SCTL

**Job Types**: Full-time, Permanent

**Benefits**:

- Additional leave
- Bereavement leave
- Canteen
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Health & wellbeing programme
- On-site parking

Schedule:

- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme
- Commission pay
- Performance bonus

Ability to Commute:

- Runcorn (required)

Work Location: In person

Reference ID: SCTL

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