Debt Recovery Agent

4 months ago

Runcorn, United Kingdom DCBL Full time

Exciting new opportunities for **Debt Recovery Advisor** to join an award winning, rapidly expanding organisation. If you have a background in accounts, customer service or admin, or are looking to start your career, we want to hear from you

**DCBL** is a highly successful client-focused business being one of the UK’s market leaders in debt recovery.

Due to this rapid growth, we have several exciting telephone based, **Debt Recovery Advisor** positions available.

The role of the **Debt Recovery Advisor** is to maximise collections throughout the process of the Collections letter cycle. Agents are the main point of inbound contact for customers who have received a Debt Recovery letter and are responsible for taking payments, setting up payment arrangements and answering customer telephone queries.

**What’s on Offer?**
- Salary £20,000, increasing to £22,000 after successful completion of probation
- Target based bonus scheme (OTE of £25,000)
- Flexible hours - 08:00 - 16:00 or 09:00 - 17:00
- Monday - Friday schedule
- Early finish Fridays
- 30 days holiday (including Bank Holidays and Birthday off)
- Employee Assistance Programme
- Newly refurbished offices
- Free Parking
- Free tea and coffee facilities
- Free breakfast on alternate Friday
- Company social events
- Full training provided.
- Career development and progression opportunities
- Rapidly expanding multi-functional operation

**Key Responsibilities of the Inbound Collections Agent**:

- Handle calls and queries appropriately, in a polite and professional manner
- Take payments over the telephone
- Negotiate suitable payment arrangements with debtors
- Answer debtor queries using Client systems
- Update status of accounts accordingly via Client systems
- Review debtor evidence in line with acceptable company standards
- Adhere to client business parameters
- Comply with company policies and regulatory requirements on every call

**Skills Required**:

- Excellent listener and communicator
- Strong customer service skills
- Ability to affectively work in a team
- Be self-motivated and work well towards targets
- Good PC Literacy skills, including a good working knowledge of Microsoft Office package
- Good Negotiation skills
- Previous experience in a fast-paced office/call centre environment desirable but not essential
- Previous experience in debt recovery or payment management desirable but not essential as full training is provided

**Job Types**: Full-time, Permanent

**Salary**: £20,000.00-£25,000.00 per year

**Benefits**:

- Company events
- Discounted or free food
- Free parking
- On-site parking

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Performance bonus

Application question(s):

- Can you reliably commute to Runcorn Mon-Friday with a 9am start & commit to full time hours?
- What is your current notice period?

Work Location: In person

Reference ID: ICAdcbl23

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