Customer Assistant

6 months ago


Fleet, United Kingdom M&S Full time

**All the details**

Work pattern

Week 1
Sun 10-18
Mon 14-22
Wed 14-22
Fri 14-22

Week 2
Mon 14-22
Tues 14-22
Fri 14-22
Sat 14-22

**Working Pattern & Age Limits**

**Purpose**

Customer Assistant Purpose - to deliver a great shopping experience for our customers, putting customers before task every time. Champion new ways of working within stores, through an open mindset and positive attitude. Complete tasks and processes that deliver ‘best in town’ standards. Serve and sell across all channels brilliantly well. Be the voice of our customer to help us continually improve.

**Description**

**Key Accountabilities**

Serve our customers efficiently and brilliantly well - on the shop floor and at service points

Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy

Skilled to utilise all digital tools and communication channels to do the job

Share customer and colleague feedback to help us do things better

Share knowledge and experience with colleagues to support others in building skill and confidence

Own their own learning & development and proactively access digital learning solutions

Know the daily sales targets, priorities, promotions & selling opportunities

Have great product knowledge to sell and recommend our products and services

Proactively engage with customers to understand their needs and make recommendations

Understand the store priorities and their part to play

Complete tasks with pace and in line with SOPs (Standard Operating Procedures)

Minimise cost and waste through good process practice

Follow safe and legal working practices

**Key Capabilities**

Understands how M&S operates, it is strategy, future, and the role they play

Committed to delivering excellent work fast with great attention to detail

Open to and acts on feedback, asking for this regularly

Sets performance objectives for self in conjunction with line manager and in line with business plans

Takes accountability for planning and managing own work efficiently to ensure objectives are met

Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things

Effective at communicating their intentions to others; ensures communication is clear and simple

In control of their own reactions and considers how to share their perspective to create better reaction for team

Copes well with change and work challenges and recovers quickly from its impact

Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**

Contributing to store sales and cost control

Work across the store to get things done right first time within timescales

Comprehensive knowledge of customer shopping channels

Good level of product knowledge and services across the store

Up to date knowledge of the commercial operation and brilliant basics

Understand customer needs and spot selling opportunities

Adapting to change

Good Knowledge of VM principles

**Key Relationships and Stakeholders**

Customers

Colleagues

Store Leadership

BIG (Business Involvement Group)

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That is why we are revolutionising how we work and offering our most exciting opportunities yet. There has never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted, and admired by our colleagues, customers, and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.



  • Fleet, United Kingdom Asda Express Full time

    **Role**:Customer Service Assistant **Location**:Fleet, GU51 3QP **Hours**:Part-Time / Permanent **Hourly Rate**:Up to £10.50 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt store! As a...


  • Fleet, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Fleet, GU51 3QP **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.50 Aged 18+ **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming...

  • Customer Assistant

    6 months ago


    Fleet, United Kingdom M&S Full time

    **All the details** The work pattern for this vacancy is: Wk 1 Tues 1500-2200 Fri 0600-1400 Sat 0600-1000 Wk 2 Tues 1200-1900 Fri 0600-1400 Sat 0600-1000 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As...

  • Customer Assistant

    6 months ago


    Fleet, United Kingdom M&S Full time

    **All the details** The work pattern for this vacancy is: Wk 1 Sun 0700-1100 Mon 1200-1600 Tues 0600-14:45 Wk 2 Wed 0900-1300 Thurs 1500-1900 Fri 0900-1745 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As...

  • Customer Assistant

    5 months ago


    Fleet, United Kingdom Marks & Spencer Full time

    Work patter: Week 1 Sun 16-20 Mon 18-22 Tues 18-22 Thur 18-22 Week 2 Sun 16-20 Mon 18-22 Thur 18-22 Sat 18-22 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive attitude - Complete tasks and processes that...

  • Customer Assistant

    6 months ago


    Fleet, United Kingdom M&S Full time

    **All the details** Work pattern: **Sun 10-18** **Mon 10-18** **Tues 10-18** **Wed 10-18** **Thurs 10-18** **Purpose** Customer Assistant Purpose - to deliver a great shopping experience for our customers, putting customers before task every time. Champion new ways of working within stores, through an open mindset and positive attitude. Complete tasks and...

  • Customer Assistant

    5 months ago


    Fleet, United Kingdom M&S Full time

    **All the details** Week 1 Tues 12-18 Thurs 10-14 Fri 14-22 Week 2 Sun 07-13 Wed 12-18 Sat 08-14 **Purpose** Customer Assistant Purpose - to deliver a great shopping experience for our customers, putting customers before task every time. Champion new ways of working within stores, through an open mindset and positive attitude. Complete tasks and...


  • Fleet, United Kingdom BramahHR Full time

    Bramah HR is recruiting for a customer operations advisor to join a collaborative, forward thinking organisation that is going through a period of growth. Offering hybrid working with 1 day from home and a brilliant wider package that is unmatched in industry this is ideal for an organised individual that is customer centric and a great...

  • Customer Advisor

    6 months ago


    Fleet, United Kingdom Boots Full time

    Summary Job Reference: - 227400BR Fleet, Fleet Road Permanent 5.5 hours per week **The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London. The hourly rate will increase after 6 months in role.** This vacancy is for Sunday's only 10am-4pm. **The importance of your role.** This is your chance to be part of...


  • Fleet, United Kingdom RVU Full time

    Hours: 37.5 hours per week Sunday to Thursday 9am - 5.30pm (Friday & Saturday non-working days) Monday, Tuesday & Wednesday working in the office 9am - 5.30pm (with 1hr lunch break) Thursday working from home 7am - 3.30pm with (with 1hr lunch break) Sunday working from home 9am - 5.30pm 1 hour (unpaid lunch break) Some flexibility may be required to...


  • Fleet, Hampshire, United Kingdom Love Fleet, Hampshire Full time

    We're seeking a highly skilled Retail Sales Assistant to join our team in Fleet, Hampshire. As a key member of our Store Management team, you'll be responsible for maintaining the smooth operation of our retail store. Your key duties will include opening and closing the store, handling customer transactions, and providing exceptional customer service. This...


  • Fleet, United Kingdom Primo Group Full time

    The Primo Group are purveyors of private and rare number plates and have been operating since 2012. Our offices are based within walking distance from Fleet town Centre. Due to continued expansion, we are excited to be recruiting a Customer Service Assistant to join our tight knit team. You would be responsible for tapping into the current market who are...

  • Customer Administrator

    6 months ago


    Fleet, United Kingdom BramahHR Full time

    Bramah HR is recruiting for a fantastic opportunity for a Customer Advisor to join one of our brilliant clients based in Fleet. A pivotal operational role which will see you dealing with client operations, scheduling internal colleagues and managing stock inventories in a fast paced environment. This business values it's employees and offers a wider benefits...


  • Fleet, United Kingdom CV-Library Full time

    Join a dynamic, rapidly growing company that values exceptional customer service and teamwork. They are committed to creating a supportive environment where employees can thrive, grow their careers, and make a real impact. With a strong team of managers and colleagues, you’ll be empowered to succeed while working in an exciting and fast-paced...


  • Fleet, United Kingdom CV-Library Full time

    Join a dynamic, rapidly growing company that values exceptional customer service and teamwork. They are committed to creating a supportive environment where employees can thrive, grow their careers, and make a real impact. With a strong team of managers and colleagues, you’ll be empowered to succeed while working in an exciting and fast-paced...

  • Retail Assistant

    5 months ago


    Fleet, United Kingdom Asda Express Full time

    **Role**:Retail Assistant **Location**: Fleet, GU51 3QP **Hours**:Part-Time Hours Available / Permanent **Hourly Rate**:£11.44 **Bonus Scheme**:Quarterly Bonus Incentive! **Company**: Asda Express We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our welcoming Retail Forecourt store! As a...


  • Fleet, Hampshire, United Kingdom Simplicity Group Full time

    About the OpportunityWe are looking for a Customer Service and Operations Coordinator to join our dynamic and high-performing team. As a key member of our fleet support team, you will be responsible for handling incoming calls and emails, meeting team KPIs while providing exceptional customer service.Job DescriptionProvide technical assistance and support to...


  • Fleet, United Kingdom British Institute of Innkeeping Full time

    **Who are we?** The BII (British Institute of Innkeeping) are a charity and membership organisation that aims to keep pubs thriving in the heart of their communities. We offer a wide range of support and inspiration to over 13,000 members, independently running pubs across the UK. **KEY RESPONSIBILITIES** **On Boarding New Members** - As part of the...


  • Fleet, Hampshire, United Kingdom Sammons Recruitment Ltd Full time

    We are seeking a skilled Customer Service Operations Specialist to join our dynamic team at Sammons Recruitment Ltd. This role will play a vital part in ensuring exceptional customer support and assistance across various channels.Responsibilities:Provide top-notch guidance and support to customers through their journey, ensuring a seamless...

  • Kitchen Assistant

    5 months ago


    Fleet, United Kingdom Radish Catering Full time

    **The Role: Kitchen Assistant Weekends - Kings Place, Fleet** **Time: 10 hours, Weekends** **Rate of Pay**: £10.42 Are you passionate about food, people, and great service? Are you looking to expand your experience by working in the Assisted Living sector? We are passionate about people and food. We enrich and nourish the lives of our customers and...