Customer Operations Advisor

7 months ago


Fleet, United Kingdom BramahHR Full time

Bramah HR is recruiting for a customer operations advisor to join a collaborative, forward thinking organisation that is going through a period of growth. Offering hybrid working with 1 day from home and a brilliant wider package that is unmatched in industry this is ideal for an organised individual that is customer centric and a great communicator.

**Responsibilities**:

- Coordinate and schedule UK engineers nationwide.
- Assisting with the management of stock and logging goods in and out.
- Monitoring the customer operations inbox.
- Collaborate with cross-functional teams to ensure smooth operations.
- To complete customer survey calls post installation to gather feedback.
- Maintain accurate records and documentation for all jobs.
- Assist with ad hoc administrative tasks in the sales and admin teams.

**Skills**:

- Strong communication skills, both verbal and written
- Excellent phone etiquette and customer service skills
- Ability to analyze data and make informed decisions
- Detail-oriented with strong organizational skills
- Proficient in data entry and computer systems
- Ability to multitask and prioritise tasks effectively

This is an ideal role for an individual with great customer facing experience that enjoys a fast paced and detail oriented environment.

**Salary**: £25,000.00-£28,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Company pension
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Work from home

Schedule:

- Monday to Friday

Work Location: In person


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