Customer Experience Representative

6 months ago


Fleet, United Kingdom RVU Full time

Hours: 37.5 hours per week

Sunday to Thursday 9am - 5.30pm (Friday & Saturday non-working days)

Monday, Tuesday & Wednesday working in the office 9am - 5.30pm (with 1hr lunch break)

Thursday working from home 7am - 3.30pm with (with 1hr lunch break)

Sunday working from home 9am - 5.30pm 1 hour (unpaid lunch break)

Some flexibility may be required to change your hours from time to time to help the team with increased customer demand and there may be an opportunity to work overtime on occasion to cover team holidays.

**RVU**

Tempcover is a rapidly growing business and to meet the increased demands placed on the Customer Experience team we have an exciting opening within the team to recruit a part time Customer Experience Rep.

Working under the Customer Experience Manager within the Customer Experience team, you will provide support during core office hours during the week and some additional out of hours support to our customers.

You will be the first point of contact for our customers. As a brand ambassador for Tempcover and its partners, it is essential that you deliver excellent service standards and maintain high customer satisfaction.

You will take calls from the Police and Motor Insurers’ Bureau to assist them in roadside stops with insurance checks and on occasion you may also need to liaise with our insurer partners with operational matters relating to customer policies.

Key Duties & Responsibilities
- Learn and retain key product knowledge.
- Investigate and resolve customer issues and provide real-time troubleshooting using our session replay software.
- Make careful and considered decisions, recognise when to reach out for assistance and know when to formally escalate a matter to complaint.
- Manage the Partnerships mailbox responding to all partner related enquiries.
- Monitor our social media channels.
- Take phone calls from the MID and Police to confirm whether cover is in place for roadside stops and impounded vehicle releases.
- Monitor and respond to our customer reviews on Google and TrustPilot and recognise when to escalate a review for investigation.
- Collect your own service reviews by ensuring your Customer Thermometer is sent out to all customers in order to obtain feedback and customer satisfaction scores.
- Effective communication with the wider team using the resources available to you (Slack, GMail, Zoom).
- Prepare detailed Handovers at the end of every shift to ensure a smooth handover between yourself and the next member(s) of staff. You will need to ensure all customer queries that are escalated are followed up.
- Plus, any other ad-hoc work as and when required by the business.

**Requirements**:

- Previous experience in a customer service support role is essential.
- An understanding of the DPA & GDPR is desirable, but not essential.
- Experience in the Insurance industry is preferred, but not essential as full training will be provided.
- You must be a strong and confident communicator.
- A strong desire to keep the customer at the heart of all you do within your work and provide excellent customer outcomes as a result.
- Ability to work as part of a team as well as on your own on occasion.
- A good eye for detail is essential.
- Problem solving skills and confidence in decision making.
- Accuracy in gathering and recording of all information.
- Excellent written and verbal communication skills.
- Clear strength in organisation, multi-tasking and ability to manage own workload.
- Ability to work under pressure.
- Strong administrator who achieves tasks to a high standard of efficiency.

**Benefits**
- We want to give you a great work environment. We want to contribute to both your personal and professional development and give you great benefits to make your time at Tempcover even more enjoyable. Some of these benefits include:

- Discretionary bonus based on personal and business performance
- Annual leave of 25 days plus holiday purchase scheme
- Group pension scheme with 3% employer pension contribution
- Private Healthcare
- Group Life Assurance
- Employee Benefit Scheme that offers perks and discounts with major retailers.



  • Fleet, United Kingdom RVU Full time

    **Full time/Hybrid role (37.5 hours per week)**: - **Monday - Friday** **About Tempcover**: Tempcover is at the forefront of the fast-growing world of short term insurance. Our mission is to make car insurance flexible, quick, and easy for drivers. So far, we’ve sold over 4.5 million policies that have helped drivers get where they need to go, but...


  • Fleet, Hampshire, United Kingdom Tracker South Africa Full time

    Job Title: Customer Service RepresentativeAt Tracker South Africa, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service in a dynamic and fast-paced environment.The successful candidate...


  • Fleet, United Kingdom Hays Specialist Recruitment Limited Full time

    Permanent Customer Service Representative required in Fleet offering between £20,000 - £26,000 PA. Are you looking for a new and exciting Customer Service role? Our client is one of the UK's leading organisations within their industry sector and they work with some of the biggest brands in the UK and Globally. They have an exciting, full-time...


  • Fleet, Hampshire, United Kingdom Love Fleet, Hampshire Full time

    Role Overview: As a Customer Service Representative at our Love Fleet, Hampshire location, you will be responsible for delivering exceptional customer experiences through our beverage preparation and presentation team. You will work closely with our team to maintain a clean workspace, handle cash transactions accurately, and collaborate on introducing new...


  • Fleet, Hampshire, United Kingdom Tracker South Africa Full time

    Job DescriptionThis is a contract position as a CUSTOMER SERVICE REPRESENTATIVE at Tracker South Africa. The successful candidate will be responsible for handling customer care calls, sales, and queries related to the motors industry. This role involves resolving issues and ensuring customer satisfaction. In this position, you will be required to handle high...

  • Sales Assistant

    12 minutes ago


    Fleet, United Kingdom Experience Full time

    _Fashion Retail Salesperson/Supervisor_ Due to the success of our online activity we are seeking more part time staff to assist in store. We are an indie boutique selling womenswear clothing with a discerning customer base. Based in Fleet since 1995 we are passionate about fashion and stock in excess of 40 unique collections from around the world. Also...


  • Fleet, United Kingdom On Air Dining Full time

    Must be able to provide 5 Year Employment History On Air Dining - Our Vision Culinary Perfection onboard every jet. **Our Purpose** To be the brand that delivers the world's finest and most innovative dining experience. **Job Purpose Statement** The role of the Customer Services Representatives is to take full responsibility for all aspects of taking,...


  • Fleet, United Kingdom Everest Full time

    We are looking for a Sales Representative to join our team at Everest, a household name in the home improvements industry. As a Sales Representative, you will be responsible for interacting with customers and providing them with excellent customer service.The estimated salary for this role is £20,000 - £25,000 per year, depending on experience.As a Sales...


  • Gatehouse of Fleet, Dumfries and Galloway, United Kingdom Sparscotland Full time

    Customer Service RoleWe are seeking a highly motivated Customer Service Representative to join our team at SPAR Gatehouse of Fleet.In this role, you will work closely with our customers to provide exceptional service, ensuring that their needs are met and exceeded.You will be responsible for maintaining high standards of store hygiene and compliance, as well...


  • Fleet, Hampshire, United Kingdom Fynity Full time

    Fynity is hiring a Customer Experience Strategist to lead the development of our B2B CRM strategies and enhance demand generation and pipeline growth. In this role, you'll work closely with sales and marketing teams to optimise campaigns and analyse performance metrics.The ideal candidate will have strong analytical skills for interpreting data and...


  • Fleet, Hampshire, United Kingdom Compass UK & Ireland Full time

    Salary and BenefitsThe estimated annual salary for this position is £25,000 - £30,000, depending on location and experience. In addition to a competitive salary, we offer a range of benefits, including great operational training and development opportunities, life assurance scheme, personal development and training opportunities, a great wellbeing...


  • Fleet, Hampshire, United Kingdom Compass UK & Ireland Full time

    Become a vital part of our high street venue's success as a Catering Assistant at CH&CO. In this dynamic role, you'll be responsible for delivering exceptional customer experiences, upholding high standards of food handling and hygiene, and contributing to a positive and friendly work environment.Key Role Requirements:To succeed in this role, you'll need to...


  • Fleet, Hampshire, United Kingdom Tesco Partners Full time

    About the RoleThis is a fantastic opportunity to join a leading retail company and progress your career in sales and customer service. As a Sales Colleague, you will be responsible for maintaining high standards of customer service, processing transactions accurately and efficiently, and contributing to a positive store environment.You will be working within...


  • Fleet, United Kingdom Everest Full time

    Everest is a leading household name in the home improvements industry, committed to delivering exceptional customer experiences from the very start. Our knowledgeable, polite and enthusiastic team members are dedicated to making every interaction fantastic.We are currently seeking a Door to Door Sales Representative who can join our team and contribute to...


  • Fleet, Hampshire, United Kingdom AAA Club Alliance Full time

    AAA Club Alliance is seeking a reliable and customer-focused Automotive Service Representative to join our Roadside Assistance team in Tulsa, OK.Job Summary:This role involves providing lock-out, fuel delivery, battery jump starts, and tire change services to our members. As an Automotive Service Representative, you will communicate effectively with...


  • Fleet, Hampshire, United Kingdom Compass UK & Ireland Full time

    We are recruiting an experienced Catering Manager to join our team. As a key member of our team, you will be responsible for overseeing all Compass Group UK&I catering and service operations for CH&CO on a full-time basis, contracted to 40 hours per week.About Compass UK & IrelandAt Compass UK & Ireland, we are committed to fostering an environment where...


  • Fleet, Hampshire, United Kingdom Myers Industries Inc. Full time

    Job Summary:As a Senior Business Development Representative, you will be responsible for driving revenue growth and expanding our commercial segment presence. This role requires a strong understanding of customer objectives and the ability to identify sales opportunities.The successful candidate will lead sales and account planning efforts, manage small...


  • Fleet, Hampshire, United Kingdom Myers Tire Supply Co. Full time

    Job DescriptionWe are seeking a highly motivated and experienced Sales Representative to join our team. As a Passenger Segment Market Sales Specialist, you will be responsible for growing revenue and gross profit at accounts in the passenger segment market.The successful candidate will have a proven track record of sales success, with a strong ability to...


  • Fleet, United Kingdom Compass UK & Ireland Full time

    Catering Assistant Position">We are seeking a highly motivated and organized Catering Assistant to join our team. This is a rewarding opportunity to develop your skills and contribute to our success.">About the Role">In this role, you will be responsible for preparing food, handling transactions, and providing exceptional customer service. You will work...


  • Fleet, United Kingdom Hunterwell Recruitment Ltd Full time

    We are looking for a talented Hampshire based Customer Service Manager on behalf of a leading house builder. You’ll lead and manage a team delivering a world class customer service for owners, leaseholders and residents achieving outstanding levels of customersatisfaction from the point of legal completion through the 2-year warranty period and...