Technical Delivery Professional

2 weeks ago

Chippenham, United Kingdom BT Full time

Technical Delivery Professional

**Job Req ID**:18096**Posting Date**:30 Jun 2023**Function**:Service**Location**:Chippenham (4308), Chippenham, United Kingdom**Salary**:Competitive + Excellent Benefits**About us**
- BT is part of BT Group, along with EE, Openreach, and Plusnet.- Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.- We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’- We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.- This is your chance to make a real difference to the world: to be part of the digital transformation of countless lives and businesses. Grab it.**Why this job matters**
You will be part of a team of multi skilled specialists responsible for the end to end delivery of customer DFTS service on secure and non-secure services contracts.
Maintaining a flexible and pro-active approach to all aspects of work, you'll resolve day to day issues to both the clients’ and BT’s satisfaction. You'll be covering the common core platform, the Flexible High Bandwidth Network FHBN, Inet and associated equipment that makes up the secure network.
This will involve providing business continuity to the P2P, CCP & IP Services data platforms, and maintaining operational cover of 24-hour shift positions from the primary or fallback control centre. All while complying with the GDPR regulations and ITIL4 requirements.

**What you’ll be doing**
1. Monitoring / facilitating repair of the DFTS layer 2 data platforms and assisting / supporting ongoing GOSCC operations.
2. Maintaining the juniper router management networks and MPLS layer 2 network
3. You will assist the Operation and Service managers in establishing, maintaining & improving support systems and local procedures
4. Holding and maintaining the enhanced security level including crypto authorisation
5. Cards / equipment that requires special handling / sanitizing before return to the repair chain are dealt with promptly and recorded correctly

**Essential Skills**
- Troubleshooting
Customer Service
Continuous Improvement
Network Delivery
Incident Management

**What we would like to see on your CV**
1. Sound knowledge of the ITIL4 framework
2. Knowledge of legacy protocols ATM, TDM and DWDM
3. Hold enhanced clearance
4. Sound knowledge of management protocols
5. Experience of working in a team environment
Benefits
At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people - whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but - more than that - you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.

**Benefits of working for BT include**:

- Competitive salary
- 10% on target bonus
- BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
- 25 days annual leave (not including bank holidays), increasing with service
- Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
- World-class training and development opportunities
- Option to join BT Shares Saving schemes.
- Discounted broadband, mobile and TV packages
- Access to 100’s of retail discounts including the BT shop

**Flexible Working**
This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.

**About us**
- BT is part of BT Group, along with EE, Openreach, and Plusnet.- Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.- We value diversity and celebrate difference. As Philip Jansen, our CEO, says ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’- We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.- This is your chance to make a real difference to

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