Technical Support Specialist
3 weeks ago
Technical Support Representative: For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes.
Working within the Peak Technologies Service Desk to provide an exceptional Customer Service experience to all Peak Technologies customers. To provide our customers with a first point of contact via phone, email or chat.
Troubleshooting via telephone and Mobile Device Management (MDM) tools of hardware, applications, network, and user problems on mobile computing devices.
Identify opportunities for training and development which would increase the capability of the Help Desk Team to better service the needs of Customers.
Continually improve our Service Desk processes and quality of service to customers.
To perform other duties to support Customers and the Company as reasonably requested by Peak Technologies Management Team from time to time
EDUCATION + EXPERIENCE + KEY TRAITS
Understanding of the key drivers to increase customer satisfaction – both in terms of quality and on time delivery.
Excellent verbal and written communication skills, especially telephone manner and email writing ability.
Computer literate and a good working knowledge of Microsoft Office.
Flexible and able to readily accept appropriate responsibility.
TYPICAL PERFORMANCE TARGETS
Ability to work to demanding delivery and pick-up deadlines and operate against Key Performance Indicators specific to the delivery and timely supply of service to our customers.
LANGUAGE SKILLS
Primary language used in daily operations is English. Additional languages depending on role include Spanish, French, Italian, German and Dutch.
Interfacing across all Peak Technologies Teams (Service Delivery, Sales, Operations, Procurement, Finance, IT).
Peak Technologies, Inc. is an Equal Opportunity Employer who fully and actively supports equal access for all people regardless of Race, Color, Religion, Gender, Age, National Origin, Veteran Status, Disability, Genetic Information or Testing, Family and Medical Leave, Sexual Orientation and Gender Identity or Expression.
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