Technical Support Representative: Multi-Lingual

2 weeks ago

Chippenham Wiltshire, United Kingdom Peak Technologies, Inc. Full time
Technical Support Representative: Multi-Lingual (UK or Ireland) Job Description

Posted Tuesday, February 13, 2024 at 5:00 AM

For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes.

JOB SUMMARY & SCOPE
  • Working within the Peak Technologies Service Desk to provide an exceptional Customer Service experience to all Peak Technologies customers. Ensure that our customers enjoy a positive experience and receive timely responses to queries and requests. To be the owner of the customer issue/incident until it has been successfully resolved, escalating to internal colleagues and teams as appropriate. To represent the Customer in highlighting any service failings or improvement suggestions to the business.
  • Develop strategic partnerships with key members of the Leadership team to ensure business issues are effectively addressed
  • Work in a synergetic manner with the Leadership team to drive overall business improvement initiatives
KEY ACCOUNTABILITIES
  • To provide our customers with a first point of contact via phone, email or chat.
  • To record and resolve customer issues and incidents.
  • Troubleshooting via telephone and Mobile Device Management (MDM) tools of hardware, applications, network, and user problems on mobile computing devices.
  • To own the service SLA as contracted to our customers, ensuring Peak Technologies delivers on its’ promises.
  • To be proactive in the manner that tasks are approached and to be constantly looking for ways to add value to enhance the service we provide.
  • Identify opportunities for training and development which would increase the capability of the Help Desk Team to better service the needs of Customers.
  • To ensure incidents and requests are processed to agreed Service Level Agreements (SLAs).
  • Continually improve our Service Desk processes and quality of service to customers.
  • Continually improve our customer and supplier relationships.
  • To provide support to other Customer facing teams within Peak Technologies.
  • To perform other duties to support Customers and the Company as reasonably requested by Peak Technologies Management Team from time to time
EDUCATION + EXPERIENCE + KEY TRAITS
  • Proven hands-on knowledge and understanding of the customer service process, preferably in a service/customer care environment.
  • Enthusiastic personality with excellent interpersonal skills to form effective working relationships with people at all levels.
  • Proactive, self-accountable, assertive and self-motivated with the ability to perform within tight time constraints, address root causes of issues, take the appropriate corrective actions and develop/improve administrative processes.
  • Understanding of the key drivers to increase customer satisfaction – both in terms of quality and on time delivery.
  • Ability to manage own time, organise workload and solve problems.
  • Excellent verbal and written communication skills, especially telephone manner and email writing ability.
  • Excellent team player with the ability to work independently under minimum supervision.
  • Ability to manage areas of responsibility to complete tasks on time while interfacing with other departments to ensure success.
  • Investigative skills associated with understanding symptoms and root causes of Customer problems.
  • Computer literate and a good working knowledge of Microsoft Office.
  • Excellent attention to detail.
  • Excellent organisational and time management skills.
  • Ability to embrace change.
  • Flexible and able to readily accept appropriate responsibility.
TYPICAL PERFORMANCE TARGETS
  • Ability to work to demanding delivery and pick-up deadlines and operate against Key Performance Indicators specific to the delivery and timely supply of service to our customers.
  • Passionate about delivering an excellent customer experience
LANGUAGE SKILLS
  • Primary language used in daily operations is English. Additional languages depending on role include Spanish, French, Italian, German and Dutch.
  • Read and interpret documents, procedure manuals and various correspondence from both internal and external
  • Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization
SUPERVISION
  • No employee supervision is required.
DECISION MAKING + REASONING
  • Ability to assess multiple customer incidents and evaluate their respective priorities to ensure things are worked on in the right order to deliver the best outcomes for all customers.
  • Ability to evaluate incoming technical information to deduce likely causes of incidents and suggest actions to resolve as effectively as possible.
WORKING RELATIONSHIPS
  • Interfacing across all Peak Technologies Teams (Service Delivery, Sales, Operations, Procurement, Finance, IT).
  • Customers
Peak Technologies, Inc. is an Equal Opportunity Employer who fully and actively supports equal access for all people regardless of Race, Color, Religion, Gender, Age, National Origin, Veteran Status, Disability, Genetic Information or Testing, Family and Medical Leave, Sexual Orientation and Gender Identity or Expression. #J-18808-Ljbffr

  • Technical Support Representative

    4 weeks ago

    Chippenham, United Kingdom Peak Technologies Full time

    ** Seeking candidates with multi-lingual capabilities to include English, French, German, Spanish, and Italian. **Located in either of the 2 below locations:Unit1, Bumpers WayBumpers Farm Industrial EstateChippenham, WiltshireSN14 6LH United KingdomUnit 11N, Ard Gaoithe Business ParkClonmel, Co. TipperaryE91 C3W8, IrelandScheduling: Monday-Friday starting...

  • Technical Support Representative

    4 weeks ago

    Chippenham, United Kingdom Peak Technologies Full time

    ** Seeking candidates with multi-lingual capabilities to include English, French, German, Spanish, and Italian. **Located in either of the 2 below locations:Unit1, Bumpers WayBumpers Farm Industrial EstateChippenham, WiltshireSN14 6LH United KingdomUnit 11N, Ard Gaoithe Business ParkClonmel, Co. TipperaryE91 C3W8, IrelandScheduling: Monday-Friday starting...

  • Multi-Lingual Customer Support Representative

    7 days ago

    Chippenham, Wiltshire, United Kingdom Peak Technologies Full time

    About the Job Seeking candidates with multi-lingual capabilities to include English, French, and / or German. Located at: Bumpers Farm Industrial Estate, Chippenham, Wiltshire, SN14 6LH United Kingdom Scheduling: Monday-Friday starting at 6am, 7am, or 8am Full-time / 40 hours per week JOB SUMMARY & SCOPE Working within the Peak Technologies Service...

  • Multi-Lingual Customer Support Representative

    4 weeks ago

    Chippenham, United Kingdom Peak Technologies Full time

    About the JobSeeking candidates with multi-lingual capabilities to include English, French, and / or German.Located at: Bumpers Farm Industrial Estate, Chippenham, Wiltshire, SN14 6LH United KingdomScheduling: Monday-Friday starting at 6am, 7am, or 8amFull-time / 40 hours per weekJOB SUMMARY & SCOPEWorking within the Peak Technologies Service Desk to...

  • Multi-Lingual Customer Support Representative

    4 weeks ago

    Chippenham, United Kingdom Peak Technologies Full time

    About the JobSeeking candidates with multi-lingual capabilities to include English, French, and / or German.Located at: Bumpers Farm Industrial Estate, Chippenham, Wiltshire, SN14 6LH United KingdomScheduling: Monday-Friday starting at 6am, 7am, or 8amFull-time / 40 hours per weekJOB SUMMARY & SCOPEWorking within the Peak Technologies Service Desk to...

  • Level 6 Technical

    4 weeks ago

    Chippenham, Wiltshire, United Kingdom Schneider Electric Full time

    Schneider Electric’s Level 6 Technical & Engineering (Electrical Technical Support Engineer) Apprentice Pathway offers the opportunity for Apprentices to work in the field of energy management and controls. What Apprenticeship Opportunities does this Pathway offer? Digital Energy Technical Apprentice (Chippenham, Travelling Appointment) Undertake a 4-year...

  • Level 6 Technical

    4 weeks ago

    Chippenham, Wiltshire, United Kingdom Schneider Electric Full time

    Schneider Electric’s Level 6 Technical & Engineering (Electrical Technical Support Engineer) Apprentice Pathway offers the opportunity for Apprentices to work in the field of energy management and controls. What Apprenticeship Opportunities does this Pathway offer? Digital Energy Technical Apprentice (Chippenham, Travelling Appointment) Undertake a 4-year...

  • Level 6 Technical

    1 month ago

    Chippenham, United Kingdom Schneider Electric Full time

    Schneider Electric’s Level 6 Technical & Engineering (Electrical Technical Support Engineer) Apprentice Pathway offers the opportunity for Apprentices to work in the field of energy management and controls. What Apprenticeship Opportunities does this Pathway offer? Digital Energy Technical Apprentice (Chippenham, Travelling Appointment) Undertake a 4-year...

  • Internship Sales Development Representative

    4 days ago

    Chippenham, Wiltshire, United Kingdom V12 Footwear Full time

    The ideal candidate is an energetic self-starter with the ability to identify influencers and key decision makers within accounts. You will discover qualified opportunities by responding to inbound interests and targeted outbound prospects to build rapport and establish long-term relationships.   Generate and Qualify Sales Leads:  Maintain accurate...

  • Internship Sales Development Representative

    6 hours ago

    Chippenham, Wiltshire, United Kingdom V12 Footwear Full time

    Job Description The ideal candidate is an energetic self-starter with the ability to identify influencers and key decision makers within accounts. You will discover qualified opportunities by responding to inbound interests and targeted outbound prospects to build rapport and establish long-term relationships.    Generate and Qualify Sales Leads:  ...

  • Technical Implementation Services, Consultant

    2 days ago

    Chippenham, Wiltshire, United Kingdom Global Technology Solutions Ltd Full time

    Cloud IT Solutions Technical Consultant - Service Desk Consultant Permanent - Chippenham Onsite / Hybrid Working £Must Drive - Happy to Travel as needed. You have ambition and a growth mindset so you will be keen to learn, progress and are willing to study to become an exceptional IT professional. Architect, Design, and Implement Modern Cloud IT...

  • Consultant Service Support

    1 week ago

    Chippenham, Wiltshire, United Kingdom Reed Technology Full time

    Reed Technology are delighted to be working with an Industry leading organisation with their search for an Azure Consultant to join their pre-sales team. Design and architect scalable, secure, and cost-effective solutions on Microsoft Azure Keep abreast of the latest Azure services and technologies, as well as industry trends, to ensure proposed solutions...

  • Consultant Service Support

    1 week ago

    Chippenham, Wiltshire, United Kingdom Reed Technology Full time

    Reed Technology are delighted to be working with an Industry leading organisation with their search for an Azure Consultant to join their pre-sales team. Design and architect scalable, secure, and cost-effective solutions on Microsoft Azure Keep abreast of the latest Azure services and technologies, as well as industry trends, to ensure proposed solutions...

  • Service Desk Expert

    3 weeks ago

    Chippenham, Wiltshire, United Kingdom Fujitsu Full time

    We are seeking a motivated and skilled ISAM Engineer (Technical Engineer) to join our IT Service Desk team. As a key member of the team, you will be responsible for providing exceptional technical support to our users, resolving application-related issues, and ensuring seamless IT service delivery. They will be responsible for incoming issues and service...

  • Support Engineer

    3 weeks ago

    Chippenham, Wiltshire, United Kingdom Global Technology Solutions Full time

    If you are looking for support engineer jobs, we have a great opportunity for a first-line support engineer. This is a permanent role, and the salary range is between £22,000 and £25,000. You will be an IT Support Engineer with 1-2 years of service desk / Desktop support experience or be looking to progress from an entry-level IT background with a...

  • Cloud IT Solutions Technical Consultant

    14 hours ago

    Chippenham, Wiltshire, United Kingdom Global Technology Solutions Ltd. Full time

    Job Description Cloud IT Solutions Technical Consultant – Service Desk Consultant Permanent – Chippenham Onsite / Hybrid £You have ambition and a growth mindset so you will be keen to learn, progress and are willing to study to become an exceptional IT professional. Architect, Design, and Implement Modern Cloud IT Solutions Completion of...

  • Cloud IT Solutions Technical Consultant

    7 days ago

    Chippenham, Wiltshire, United Kingdom Global Technology Solutions Ltd. Full time

    Cloud IT Solutions Technical Consultant – Service Desk Consultant Permanent – Chippenham Onsite / Hybrid £You have ambition and a growth mindset so you will be keen to learn, progress and are willing to study to become an exceptional IT professional. Architect, Design, and Implement Modern Cloud IT Solutions Completion of Infrastructure, Cyber...

  • Technical Assistant

    4 weeks ago

    Chippenham, United Kingdom Manucomm Recruitment Full time

    Technical Assistant - Chippenham - £26k My client a very successful food manufacturing company is looking to recruit a Technical Assistant / Technical Services officer / Compliance officer to work in their Head Office. This role is a Monday - Friday day based role 37.5hrs Reporting into the Technical Services manager the Technical Assistant role will...

  • 2nd Line Support

    4 weeks ago

    Chippenham, Wiltshire, United Kingdom Mintivo Full time

    The position of 2nd Line IT Support Engineer will be welcomed into a positive team environment, based from our head office in Lacock, Chippenham, Wiltshire with flexible working from home available. You will be an outstanding 2nd Line IT Support Engineer willing to work in a varied role where you will work with multiple customers and modern...

  • Service Desk Expert

    3 weeks ago

    Chippenham, Wiltshire, United Kingdom Fujitsu Limited Full time

    We are seeking a motivated and skilled Service Desk Expert to join our IT Service Desk team. As a key member of the team, you will be responsible for providing exceptional technical support to our users, resolving application-related issues, and ensuring seamless IT service delivery. They will be responsible for incoming issues and service requests,...