Multi-Lingual Customer Support Representative

3 weeks ago

Chippenham Wiltshire, United Kingdom Peak Technologies Full time

About the Job

Seeking candidates with multi-lingual capabilities to include English, French, and / or German.

Located at: Bumpers Farm Industrial Estate, Chippenham, Wiltshire, SN14 6LH United Kingdom


Scheduling:

  • Monday-Friday starting at 6am, 7am, or 8am
  • Full-time / 40 hours per week

JOB SUMMARY & SCOPE

  • Working within the Peak Technologies Service Desk to provide an exceptional Customer Service experience to all Peak Technologies customers. Ensure that our customers enjoy a positive experience and receive timely responses to queries and requests. To be the owner of the customer issue/incident until it has been successfully resolved, escalating to internal colleagues and teams as appropriate. To represent the Customer in highlighting any service failings or improvement suggestions to the business.
  • Develop strategic partnerships with key members of the Leadership team to ensure business issues are effectively addressed
  • Work in a synergetic manner with the Leadership team to drive overall business improvement initiatives


KEY ACCOUNTABILITIES

  • To provide our customers with a first point of contact via phone, email or chat.
  • To record and resolve customer issues and incidents.
  • Troubleshooting via telephone and Mobile Device Management (MDM) tools of hardware, applications, network, and user problems on mobile computing devices.
  • To own the service SLA as contracted to our customers, ensuring Peak Technologies delivers on its’ promises.
  • To be proactive in the manner that tasks are approached and to be constantly looking for ways to add value to enhance the service we provide.
  • Identify opportunities for training and development which would increase the capability of the Help Desk Team to better service the needs of Customers.
  • To ensure incidents and requests are processed to agreed Service Level Agreements (SLAs).
  • Continually improve our Service Desk processes and quality of service to customers.
  • Continually improve our customer and supplier relationships.
  • To provide support to other Customer facing teams within Peak Technologies.
  • To perform other duties to support Customers and the Company as reasonably requested by Peak Technologies Management Team from time to time.


EDUCATION + EXPERIENCE + KEY TRAITS

  • Proven hands-on knowledge and understanding of the customer service process, preferably in a service/customer care environment.
  • Enthusiastic personality with excellent interpersonal skills to form effective working relationships with people at all levels.
  • Proactive, self-accountable, assertive and self-motivated with the ability to perform within tight time constraints, address root causes of issues, take the appropriate corrective actions and develop/improve administrative processes.
  • Understanding of the key drivers to increase customer satisfaction – both in terms of quality and on time delivery.
  • Ability to manage own time, organise workload and solve problems.
  • Excellent verbal and written communication skills, especially telephone manner and email writing ability.
  • Excellent team player with the ability to work independently under minimum supervision.
  • Ability to manage areas of responsibility to complete tasks on time while interfacing with other departments to ensure success.
  • Investigative skills associated with understanding symptoms and root causes of Customer problems.
  • Computer literate and a good working knowledge of Microsoft Office.
  • Excellent attention to detail.
  • Excellent organisational and time management skills.
  • Ability to embrace change.
  • Flexible and able to readily accept appropriate responsibility.


TYPICAL PERFORMANCE TARGETS

  • Ability to work to demanding delivery and pick-up deadlines and operate against Key Performance Indicators specific to the delivery and timely supply of service to our customers.
  • Passionate about delivering an excellent customer experience


LANGUAGE SKILLS

  • Primary language used in daily operations is English. Additional languages depending on role include French and German.
  • Read and interpret documents, procedure manuals and various correspondence from both internal and external
  • Speak effectively, both individually and before groups of both external customers and/or various levels of employees within the organization


SUPERVISION

  • No employee supervision is required.


DECISION MAKING + REASONING

  • Ability to assess multiple customer incidents and evaluate their respective priorities to ensure things are worked on in the right order to deliver the best outcomes for all customers.
  • Ability to evaluate incoming technical information to deduce likely causes of incidents and suggest actions to resolve as effectively as possible.


WORKING RELATIONSHIPS

  • Interfacing across all Peak Technologies Teams (Service Delivery, Sales, Operations, Procurement, Finance, IT).
  • Customers
  • Suppliers/2nd Line Support providers


About Peak Technologies

Peak Technologies provides end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes. Peak Technologies' in-depth industry-specific experience, state-of-the-art solutions and managed services, and exemplary customer support provide transformational business solutions and results that deliver greater ROI and outstanding value.Peak Technologies serves as a trusted business partner for some of the world's largest companies, while also supporting local and regional customers with an extensive coverage footprint throughout North America and Europe.

#J-18808-Ljbffr

  • Multi-Lingual Customer Support Representative

    1 month ago

    Chippenham, United Kingdom Peak Technologies Full time

    About the JobSeeking candidates with multi-lingual capabilities to include English, French, and / or German.Located at: Bumpers Farm Industrial Estate, Chippenham, Wiltshire, SN14 6LH United KingdomScheduling: Monday-Friday starting at 6am, 7am, or 8amFull-time / 40 hours per weekJOB SUMMARY & SCOPEWorking within the Peak Technologies Service Desk to...

  • Multi-Lingual Customer Support Representative

    1 month ago

    Chippenham, United Kingdom Peak Technologies Full time

    About the JobSeeking candidates with multi-lingual capabilities to include English, French, and / or German.Located at: Bumpers Farm Industrial Estate, Chippenham, Wiltshire, SN14 6LH United KingdomScheduling: Monday-Friday starting at 6am, 7am, or 8amFull-time / 40 hours per weekJOB SUMMARY & SCOPEWorking within the Peak Technologies Service Desk to...

  • Technical Support Representative

    1 month ago

    Chippenham, United Kingdom Peak Technologies Full time

    ** Seeking candidates with multi-lingual capabilities to include English, French, German, Spanish, and Italian. **Located in either of the 2 below locations:Unit1, Bumpers WayBumpers Farm Industrial EstateChippenham, WiltshireSN14 6LH United KingdomUnit 11N, Ard Gaoithe Business ParkClonmel, Co. TipperaryE91 C3W8, IrelandScheduling: Monday-Friday starting...

  • Technical Support Representative

    1 month ago

    Chippenham, United Kingdom Peak Technologies Full time

    ** Seeking candidates with multi-lingual capabilities to include English, French, German, Spanish, and Italian. **Located in either of the 2 below locations:Unit1, Bumpers WayBumpers Farm Industrial EstateChippenham, WiltshireSN14 6LH United KingdomUnit 11N, Ard Gaoithe Business ParkClonmel, Co. TipperaryE91 C3W8, IrelandScheduling: Monday-Friday starting...

  • Multi-lingual Customer Support Representative

    4 weeks ago

    Chippenham, United Kingdom Peak Technologies Full time

    **About the Job** **_Located at: _**Bumpers Farm Industrial Estate, Chippenham, Wiltshire, SN14 6LH United Kingdom **Scheduling**: - Monday-Friday starting at 6am, 7am, or 8am - Full-time / 40 hours per week **JOB SUMMARY & SCOPE** - Working within the Peak Technologies Service Desk to provide an exceptional Customer Service experience to all Peak...

  • Customer Service Representative

    3 days ago

    Chippenham, United Kingdom L&T Consultancy Full time

    An exciting opportunity has arisen for a motivated Customer Service Representative to join a leading safety products manufacturer. **About the company**: Designing, manufacturing and selling safety products on a global basis. They specialise in products for industrial industries, including rail, engineering, and construction etc. **Duties &...

  • Customer Representative

    2 weeks ago

    Calne, Wiltshire, United Kingdom Jackie Kerr Recruitment Full time

    Customer Representative Calne Salary confidential – please contact to discuss Our client, a leader in their industry are looking for a dynamic and driven individual to join them as a Customer Representative! In this role you will play a pivotal role in building relationships, client base and promoting a range of engineering solutions! This is an...

  • Customer Representative

    2 weeks ago

    Calne, Wiltshire, United Kingdom Jackie Kerr Recruitment Ltd Full time

    Salary confidential – please contact to discuss Our client, a leader in their industry are looking for a dynamic and driven individual to join them as a Customer Representative! In this role you will play a pivotal role in building relationships, client base and promoting a range of engineering solutions! This is an exciting opportunity for growth,...

  • Sales Development Representative

    2 weeks ago

    Chippenham, Wiltshire, United Kingdom L&T Consultancy Full time

    Due to an exciting growth phase a new opportunity has arisen for a positive and tenacious Sales Development Representative. About the company: Multimillion pound turnover business providing PPE into numerous industries. Designing and manufacturing market leading products worldwide. Duties & Responsibilities: Responsibility for finding,...

  • Customer Experience Representative

    3 days ago

    Corsham, Wiltshire, United Kingdom DXC Technology Full time

    About DXC Delivering eXcellence for our Customers and Colleagues DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive...

  • Sales Development Representative

    3 weeks ago

    Chippenham, Wiltshire, United Kingdom L&T Consultancy Full time

    Due to an exciting growth phase a new opportunity has arisen for a positive and tenacious Sales Development Representative. About the company: Multimillion pound turnover business providing PPE into numerous industries.Designing and manufacturing market leading products worldwide. Duties & Responsibilities: Responsibility for finding, developing and...

  • Sales Development Representative

    1 week ago

    Chippenham, Wiltshire, United Kingdom L&T Consultancy Full time €28,000 - €30,000

    Due to an exciting growth phase a new opportunity has arisen for a positive and tenacious Sales Development Representative. About the company: Multimillion pound turnover business providing PPE into numerous industries.Designing and manufacturing market leading products worldwide. Duties & Responsibilities: Responsibility for finding, developing and...

  • Sales Representative

    4 weeks ago

    Chippenham, United Kingdom TRILOGIC RECRUITMENT LTD Full time

    We are delighted to be working with our prestigious client to help them recruit for a Sales Representative. The Sales Representative manages sales activities across the assigned area and acts the privileged contact of the Customer. In this respect, they contribute to the implementing Marketing & Sales process (promotional activity, quote response, contract...

  • Customer Service Administrator

    4 weeks ago

    Chippenham, United Kingdom Reed Business Support Full time

    Our client is looking for an enthusiastic Customer Service Administrator to join the Customer Service team providing first-line assistance and support to our customers, both individual and trade, from the UK and across the globe. Using a variety of systems you will be responsible for processing orders, retrieving relevant information to help answer queries...

  • Customer Service Representative

    3 days ago

    Corsham, Wiltshire, United Kingdom DXC Technology Full time

    About DXC Delivering eXcellence for our Customers and Colleagues DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive...

  • Mortgage Broker Support Administrator

    2 weeks ago

    Chippenham, Wiltshire, United Kingdom Acorn by Synergie Full time

    A top leading mortgage organisation in Chippenham is seeking a Mortgage Broking Support Administrator due to expansion on a perm basis. * Monday to Friday * 9am - 5pm or 8am - 4pm * Monday and Tuesday office based and three days working from home * £ 23,400 per annum, plus bonus! * Career opportunities * perm contract * A vibrant company culture The...

  • Mortgage Broker Support Administrator

    2 weeks ago

    Chippenham, Wiltshire, United Kingdom Acorn by Synergie Full time

    A top leading mortgage organisation in Chippenham is seeking a Mortgage Broking Support Administrator due to expansion on a perm basis. * Monday to Friday * 9am - 5pm or 8am - 4pm * Monday and Tuesday office based and three days working from home * £ 23,400 per annum, plus bonus! * Career opportunities * perm contract * A vibrant company culture The...

  • Multi Trade Carpenter

    3 days ago

    Chippenham, United Kingdom Ian Williams Full time

    Our Salisbury** **capital unit has successfully secured new works and we are now currently recruiting for **Multi Trade Carpenter/ Kitchen Fitter **to complete essential Kitchen fitting work for our reputable social housing client around Chippenham area. We cover a vast area around the Wiltshire area, this will be discussed at pre interview stage. As an...

  • Sales Development Representative

    3 weeks ago

    Chippenham, United Kingdom L&T Consultancy Full time

    Due to an exciting growth phase a new opportunity has arisen for a positive and tenacious Sales Development Representative. About the company: * Multimillion pound turnover business providing PPE into numerous industries. * Designing and manufacturing market leading products worldwide. Duties & Responsibilities: * Responsibility for finding,...

  • Multi Skilled Maintenance Engineer

    2 weeks ago

    Chippenham, Wiltshire, United Kingdom Stonegate Full time

    Role Multi Skilled Maintenance Engineer Salary: upto £47,000 Location: Lacock, Wiltshire Working Hours: 4on4off - Days & Nights Stonegate Farmers are looking to expand their engineering team based at our facility in Wiltshire. Reporting into the Engineering Manager, this role is key in supporting the wider manufacturing operation and an excellent...