Patient Pathway Co-ordinator

2 weeks ago


Southall, United Kingdom West London NHS Trust Full time

As a senior administrator you will be providing high quality administrative support to clinical services within ECP. This may require processing referrals and requires the post holder to provide a range of administrative duties to support delivery of team objectives. To provide day to day supervision for all Administrators within the team, and to support prioritisation and delegation of work duties accordingly. Liaising with service users, carers, health professionals and team members, the post holder will ensure that an efficient, high standard of communication is carried out at all times. To collate and present activity data for service and management meetings and for monthly and ad hoc statistical returns.

The role involves day-to-day supervision and annual appraisals, managing staff performance and development, handling inquiries and providing information, processing referrals, maintaining databases, archiving records, arranging meetings, typing clinical letters, liaising with health partners, coordinating clinics, managing supplies, and undertaking other tasks as needed.

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m.

The Trust is rated as ‘Good’ overall by the Care Quality Commission. Forensic services are rated as ‘Outstanding’.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.



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