Service Manager Adults

4 weeks ago

Southall Greater London, United Kingdom West London NHS Trust Full time

West London NHS Trust provides a full range of mental health, community and physical healthcare services for children, adults and older people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow.
We also provide some specialist services that are commissioned regionally, such as our medium secure services; and nationally, such as the Cassel Hospital for people with complex and severe personality disorder and our high secure services at Broadmoor Hospital.
West London Trust (WLT) is a dynamic healthcare organization committed to delivering high-quality care to our community. We are currently seeking a dedicated and experienced Service Manager to join our Integrated Care team based at Clayponds Hospital.
As the Service Manager for Access and Admission Avoidance Pathway, you will play a pivotal role in overseeing and coordinating community-based admission avoidance pathways. This includes managing rapid response and home first services, as well as access pathways such as discharge and referral hubs.
As the Service Manager for Community-Based Admission Avoidance Pathways and Access Pathways, you will play a crucial role in facilitating seamless transitions of care for patients. Your responsibilities will include providing strategic and operational leadership for admission avoidance pathways, discharge hubs, referral hubs, rapid response, and home first services. This involves managing the delivery of rapid response and home first services, ensuring timely and effective interventions to prevent unnecessary hospital admissions.
Collaboration with multidisciplinary teams will be essential to develop and implement innovative strategies aimed at improving access to care and reducing hospital admissions. You will lead service development initiatives, working closely with stakeholders to identify and address any gaps in service provision.
Compliance with regulatory standards and best practices in admission avoidance pathways will be a priority, and you will be responsible for monitoring service performance and outcomes. Implementing quality improvement measures as necessary will also be part of your role.
Providing leadership and support to staff will be integral, fostering a culture of continuous learning and development within the team to ensure high-quality care delivery.
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust is rated as 'Good' overall by the Care Quality Commission. Forensic services are rated as 'Outstanding'.
The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Qualifications & Training
NMC, HCPC
Clinical/post graduate management qualification to masters or equivalent level of experience and proven ability to perform at this level
Extensive experience of and demonstrable achievement in managing health/social care services.
Management of resources and good track record with change management, efficiency savings and financial recovery plans.
Experience of developing and maintaining effective partnerships with stakeholders in the redesign of services.
Measurable track record in involving and motivating staff to improve performance.
Knowledge of team development and workforce requirements for modern health and social care services.
Able to hold professionals and peers to account.
An understanding of effective systems for integrated governance and the management of clinical and non-clinical risks.
Good project management skills and the ability to see through tasks to their successful conclusion
Experience in community teams, ability to demonstrate appropriate skill-mix
Project management.
Experience of transformation in community services
Knowledge of team development and workforce requirements for modern health and social care services.
Able to hold professionals and peers to account
An understanding of effective systems for integrated governance and the management of clinical and non-clinical risks.
Good project management skills and the ability to see through tasks to their successful conclusion
Personal Qualities
Flexible about hours of work
As an employee of West London NHS Trust, you have a responsibility to maintain a sound understanding of, and a commitment to uphold the National Health Service values and principles set out in the NHS Constitution.
By applying for this post you are agreeing to West London NHS Trust transferring the information contained in this application to its preferred applicant management system. Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
West London NHS Trust is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
JD Service Manager (PDF, 944.

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