Service Manager for Access and Admission Avoidance Pathway

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West London NHS Trust provides a full range of mental health, community and physical healthcare services for children, adults and older people living in the London boroughs of Ealing, Hammersmith & Fulham and Hounslow.

We also provide some specialist services that are commissioned regionally, such as our medium secure services; and nationally, such as the Cassel Hospital for people with complex and severe personality disorder and our high secure services at Broadmoor Hospital.

Job overview

West London Trust (WLT) is a dynamic healthcare organization committed to delivering high-quality care to our community. We are currently seeking a dedicated and experienced Service Manager to join our Integrated Care team based at Clayponds Hospital.

As the Service Manager for Access and Admission Avoidance Pathway, you will play a pivotal role in overseeing and coordinating community-based admission avoidance pathways. This includes managing rapid response and home first services, as well as access pathways such as discharge and referral hubs.

Main duties of the job

As the Service Manager for Community-Based Admission Avoidance Pathways and Access Pathways, you will play a crucial role in facilitating seamless transitions of care for patients. Your responsibilities will include providing strategic and operational leadership for admission avoidance pathways, discharge hubs, referral hubs, rapid response, and home first services. This involves managing the delivery of rapid response and home first services, ensuring timely and effective interventions to prevent unnecessary hospital admissions.

Collaboration with multidisciplinary teams will be essential to develop and implement innovative strategies aimed at improving access to care and reducing hospital admissions. You will lead service development initiatives, working closely with stakeholders to identify and address any gaps in service provision.

Compliance with regulatory standards and best practices in admission avoidance pathways will be a priority, and you will be responsible for monitoring service performance and outcomes. Implementing quality improvement measures as necessary will also be part of your role.

Providing leadership and support to staff will be integral, fostering a culture of continuous learning and development within the team to ensure high-quality care delivery.

Working for our organisation

West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.

Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ 4,500 staff, of whom 56% are BME. Our turnover for 2023-24 is £426m.

The Trust is rated as 'Good' overall by the Care Quality Commission. Forensic services are rated as 'Outstanding'.

The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.

Detailed job description and main responsibilities

The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached.

The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.

Person specification

Qualifications & Training

Essential criteria

• Relevant professional qualification (Professional registration holder)
• Appropriate professional registration e.g. NMC, HCPC
• Educated to degree/ diploma level with a relevant qualification or equivalent experience.
• Clinical/post graduate management qualification to masters or equivalent level of experience and proven ability to perform at this level

Experience

Essential criteria

• Relevant operational experience to manage unplanned/admission avoidance and access pathways.
• Extensive experience of and demonstrable achievement in managing health/social care services.
• Management of resources and good track record with change management, efficiency savings and financial recovery plans.
• Experience of developing and maintaining effective partnerships with stakeholders in the redesign of services.
• Experience of managing a diverse practitioner team (multi-site).
• Measurable track record in involving and motivating staff to improve performance.
• Knowledge of team development and workforce requirements for modern health and social care services.
• Understanding of clinical governance framework and its application in practice
• Ability to present highly complex and emotive information clearly and openly with staff.
• Ability to present information clearly.
• An open and facilitative style of leadership which can be adapted when necessary to ensure delivery of objectives.
• Able to hold professionals and peers to account.
• An understanding of effective systems for integrated governance and the management of clinical and non-clinical risks.
• Good project management skills and the ability to see through tasks to their successful conclusion

Desirable criteria

• Experience in community teams, ability to demonstrate appropriate skill-mix
• Project management.
• Experience of preparing and presenting reports at Board Committee level.
• Experience of transformation in community services

Knowledge & Skills

Essential criteria

• Knowledge of team development and workforce requirements for modern health and social care services.
• Understanding of clinical governance framework and its application in practice
• Ability to present highly complex and emotive information clearly and openly with staff.
• Ability to present information clearly.
• An open and facilitative style of leadership which can be adapted when necessary to ensure delivery of objectives.
• Able to hold professionals and peers to account
• An understanding of effective systems for integrated governance and the management of clinical and non-clinical risks.
• Good project management skills and the ability to see through tasks to their successful conclusion

Personal Qualities

Essential criteria

• Highly motivated and able to work independently and for long periods of prolonged concentration.
• Flexible about hours of work
• Ability to be calm under pressure, to contain others emotional distress and anxiety.

As an employee of West London NHS Trust, you have a responsibility to maintain a sound understanding of, and a commitment to uphold the National Health Service values and principles set out in the NHS Constitution.

We reserve the right to close adverts prior to the closing date stated should we receive a high volume of applications.

By applying for this post you are agreeing to West London NHS Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, you will be required to undergo a pre-employment checks which can take between 4-8 weeks . After which your information will also be transferred into the national NHS Electronic Staff Records system (ESR ).

Please ensure you include email addresses for your referees which MUST be at supervisory or managerial capacity covering the last 3 years of employment to date to avoid delay in the recruitment process.

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

West London NHS Trust is committed to safeguarding all children and vulnerable adults and expects all staff and volunteers to share this commitment.

Employer certification / accreditation badges

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• JD Service Manager (PDF, 944.2KB)