Admissions Co-ordinator

3 weeks ago

London, United Kingdom Lewisham and Greenwich NHS Trust Full time

Band 4 Admissions Co-ordinator - Surgical Admissions Team

An opportunity has arisen for an enthusiastic, well-motivated individual who enjoys working in a challenging and busy environment. You will provide and co-ordinate high quality support within the Surgical Admissions Team at University Hospital Lewisham and Queen Elizabeth Hospital Woolwich.

The post holder will be accountable to the Surgery Service Managers. They will independently manage a caseload of patients within a specific surgical specialty with the responsibility of booking the elective patients within the National 18 week target and Cancer targets. They will provide an efficient admission service for all patients within the Division and lead on developments in the way elective admissions are organised. They should be able to identify any shortfall in the provision of elective slots and put forward suggestions for improving the patient access system and ensure that elective surgery access targets within the Division Surgery are met.

You will be responsible for the day to day booking and coordination of consultants’ theatre lists and pre assessment appointments, in line with waiting times guidance. You will have extensive experience of working in a customer focused role, have the ability to work to tight deadlines and perform effectively under pressure, while maintaining high standards of accuracy. An understanding of NHS performance targets would be an advantage.

You will have strong prioritising and excellent organisational skills together with the ability to remain calm and collected in a busy and dynamic environment. With strong communication and interpersonal skills you will have the ability to formulate and implement solutions working with the clinical and management teams.

You will be self-motivated, adaptable, have excellent time management and a willingness to learn new skills and take on challenges whether working on your own or part of a team. The work is varied, challenging and fast paced, requiring a flexible approach, and the ability to motivate and inspire others.

Lewisham and Greenwich NHS Trust is a community focused provider of local and acute care, providing high quality services to over one million people living across the London boroughs of Lewisham, Greenwich and Bexley. With a turnover of around £700 million, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham and a range of community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.

As an organisation, we’ve made significant improvements for patients and staff in the last two and-a-half years. This is reflected in our most recent Care Quality Commission (CQC) inspection (from February 2020), which found improvements across the organisation and gave us an improved rating of “Good” in the Well-Led and Effective domains, in addition to the rating of “Good” that we had already achieved in the Caring domain. Our staff culture change programme has been key to the Trust’s improvement journey, as we’ve stabilised our workforce by reducing vacancy rates and improving staff retention. We’ve also significantly increased the representation of minority ethnic leaders across our clinical and corporate teams.

Co-ordinating and responsibility for a caseload of patients on the waiting list for elective surgery within their designated specialty.

Providing a primary point of contact between the multi-disciplinary team and their colleagues, patients and relatives.

Schedule elective admission, contacting patient offering them admission dates and agree with them the date of admission.

Delegate day to day scheduling of elective admissions and other tasks to the Scheduler, monitoring against agreed KPI’s.

To use the 18 week Referral to Treatment guidance to manage the elective patient journey and develop expert knowledge of RTT.

To liaise with clinicians to ensure effective organisation and scheduling of theatre lists.

To attend weekly PTL meetings with Service Manager ensuring theatre lists are booked to maximum capacity. This will involve proactively looking to fill late cancellations in order to maximise capacity and activity.

To assist the Admissions Supervisor in monitoring and recording Surgeon annual leave and arranging cover where appropriate, ensuring relevant escalation to Service Manager in line with local leave booking policy where appropriate.

Maintain a good understanding of the Trusts Access Policy and ensure that booking processes remain in line with the policy.

To be responsible for anticipating potential breaches and escalating in good time to the Service Manager. This involves working with the Service Manager/Assistant Service Manager proactively to seek solutions to anticipate and avoid breaches.

Be proactive in escalating where capacity limitations threaten target compliance and contribute to seeking ways to increase capacity.

To undertake regular validatio

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