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Office Administrator/customer Service

4 months ago

London, United Kingdom Freedown Food Full time

**Company Overview**:
Freedown Food (also trading as Meat Me at Home) is a well-established importer, wholesaler, and home consumer marketplace for exceptional meat. Our commitment to excellence is reflected in everything we do, and we hope to find someone whose values line up with ours. We are currently seeking a versatile and dedicated individual to join our team as an Office Administrator & Customer Service Representative.

**Role Overview**:
**Key Responsibilities**:
**Customer Service**:

- Retrieve orders from the website and process them efficiently on our systems.
- Resolve customer complaints and issues related to delivery, products, and any other concerns.
- Administer mailshots and ensure accuracy in communication.
- Utilize our systems to update stock on the website, flagging any issues promptly.
- Conduct website "housekeeping" activities.
- Oversee our loyalty program.

**Office Administration**:

- Organize and maintain office documentation, files, and records.
- Manage stationary and other office supplies as needed.
- Run and maintain basic reports as required.
- Maintain housekeeping standards in the premises.
- Facilitate new employee inductions.
- Welcome visitors to the office.
- Coordinate company outings and events.
- Organize travel arrangements.
- Oversee vendor contracts and services.
- Ensure operational functionality of all office equipment.
- Assist with ad hoc tasks from other departments as needed.

**Working hours**: 8:45-17:30, Monday-Friday.

**Contract type**: Full time, permanent, office-based.

**Location**: SW8, London.
- Strong background in customer service, preferably within a luxury/premium goods brand.
- Excellent written and verbal communication skills.
- Proficiency with MS Office, particularly Excel and Outlook.
- Exceptional attention to detail and a commitment to accuracy.
- Eagerness to learn and take on additional responsibilities.
- Ability to prioritize tasks and manage time effectively.
- Proactive and capable of using own initiative when required.
- Self-motivated and diligent in completing tasks thoroughly.

**How to Apply**:
**Job Types**: Full-time, Permanent

**Salary**: £25,000.00-£28,000.00 per year

Schedule:

- Monday to Friday

**Experience**:

- Administrative: 1 year (required)
- Customer Service: 1 year (required)

Work Location: In person