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Customer Service Representative

2 months ago

London, Greater London, United Kingdom Office Angels Full time
{"title": "Customer Support Administrator", "description": "

Job Title: Customer Support Administrator - Graduate


Location: South West London


Contract Details: Permanent, Full Time


Salary: £30,000.00 with regular reviews


About Our Client:


Our client, a global tech company, is seeking a talented Customer Support Administrator to join their team. They are an international manufacturer of high-quality wireless communications systems used in the retail, restaurant, and healthcare sectors. With headquarters based in London SW10, our client is a progressive and innovative technology business that continues to expand.


Benefits & Perks:



  • Private healthcare and pension after 3 months
  • Free lunch provided
  • Regular salary reviews
  • Dynamic and supportive work environment

Responsibilities:


As a Customer Support Administrator, you will play a critical role in delivering exceptional service to our client's customers. Your key responsibilities will include:



  • Taking customer service calls and performing initial diagnostics/problem solving
  • Liaising with customers and providing follow-up support
  • Coordinating service department repairs, including allocating field engineers if necessary
  • Managing and tracking calls and repairs to completion
  • Processing and administrating UK installations
  • Preparing service quotations and customer service invoices
  • Generating spare parts sales quotations and invoices
  • Reviewing weekly compliance with performance targets and preparing service reports
  • Assisting with general office administration tasks as needed

Essential (Knowledge, skills, qualifications, experience):


To succeed in this role, you should have the following qualifications and skills:



  • Previous customer service experience
  • Confident with a polite phone manner
  • Ability to work on multiple projects and prioritise tasks effectively
  • Good organisational skills
  • Strong proficiency in Outlook, Word, and Excel (training on the company's sales order processing system and service software will be provided)

Desirable (Knowledge, skills, qualifications, experience):


While not essential, the following qualifications and experience would be advantageous:



  • Knowledge of wireless communications systems
  • Familiarity with the retail, restaurant, or healthcare sectors

Technologies:



  • Outlook
  • Word
  • Excel

How to apply:


If you are a bright, ambitious, and customer service-focused individual looking to develop your career in a fast-growing technology business, then we want to hear from you

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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