Customer Service

2 weeks ago

Woking, United Kingdom Fighting Fitness Judo Full time

**About us**

We are professional, fun and innovative and our goal is to have a positive impact in our community and on individual lives through our unique judo programmes.

Our work environment includes:

- Work-from-home days

**Fighting Fitness is growing and we are seeking an enthusiastic and highly organised individual to join our team as Customer Service and Membership Administrator.**

Responsible for delivering an exceptional customer experience to our members by providing support on any queries, cancellation/retention requests and sales of upgrades and memberships.

This is a great opportunity for someone who enjoys working with people and has strong communication skills.

**Responsibilities**:

- Supporting new members once they have signed up to ensure a seamless onboarding to our club.
- Providing exceptional customer service - ensuring that members have all of the information and guidance they need maximise the experience as a member of Fighting Fitness.
- Being the first point of contact for existing members - supporting them with any issues, class changes, membership upgrades, events booking, cancellations and payment queries.
- Focus on member retention and customer service.
- Upselling our memberships and being highly knowledgeable of the opportunities at Fighting Fitness including additional events and merchandise.
- General membership management, keeping details up to date and documenting interactions.
- Placing and managing printing and merchandise orders
- Collaborate with other team members to ensure smooth running of marketing strategies and internal promotions.
- Assisting in the organisation and smooth running of club events.
- Collaborate with other team members to ensure customer satisfaction and resolve any escalated issues.

**Qualifications and Skills**:

- At least 3 years experience working in an office or administration environment
- Experience with learning and adapting to new software
- Proficiency in Microsoft Office, MS Excel, MS Word (or Pages, Numbers)
- Great communication skills
- Exceptional organisational, planning and prioritisation skills and attention to detail

**What we require from you**

You are highly professional and positive in your thoughts, words, actions and appearance.

You have excellent communication and interpersonal skills on the phone and in person.

You have experience in a customer facing role.

You are extremely organised and efficient.

The work you produce is consistently neat and presentable and you have an excellent eye for detail and accuracy.

You will embrace the vision, mission and values of Fighting Fitness Judo.

You enjoy working independently and often alone without constant supervision, and have a passion for doing the best in everything you do.

You are adaptable enough to work in a team when required.

You want to work in a fun, face paced and creative environment where the team are treated like friends and family, not co-workers.

**Working Hours**:20 hours per week Monday - Friday flexible hours within 9am - 3pm plus 1 evening shift

**Remuneration**:£13 per hour

**Location**:Initially majority will be required to work from Woking dojo (GU21 2EP), working from home hours can be discussed.

**Application deadline**:Monday 15th March 2024

**Job Types**: Part-time, Permanent

**Salary**: £13.00 per hour

Expected hours: 20 per week

**Benefits**:

- Casual dress
- Free parking
- On-site parking
- Work from home

Schedule:

- Flexitime
- Monday to Friday

Work Location: Hybrid remote in Woking

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