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Customer Service Consultant
3 months ago
Our client is seeking a Customer Service Consultant to join their well-established, leading team. The purpose of this role is to support customers when using the online service and provide exceptional customer service via email and phone. The successful candidate will be able to build strong relationships with new and existing clients to ensure a high quality service is provided.Responsibilities of the Customer Support Consultant include:Answer customer queries via email or on the telephoneRaise service related issues to the correct authoritiesLog customer calls on to in house systemSupport customers before and after service is completedCommunicate with relevant suppliers and colleagues and keep customers updatedMaintain a high level of knowledge for the services providedThe Customer Support Consultant must be able to:Communicate to a high standardSupport colleagues and be a team playerBe willing to learn new skillsApply problem solving and analytical skillsLearn new technical software processesPlease apply for further information and the chance to be considered for this great opportunity In return our client offers a great working environment and competitive benefits package
