Receptionist

2 weeks ago


Hitchin, United Kingdom Bancroft Medical Centre Full time

**About us**

Bancroft Medical Centre is a friendly GP surgery based in Hitchin, we have two sites on the same road; we provide GP services for approximately 18,500 patients. Our reception team is well established and supportive, we are currently recruiting for one receptionist, to cover a period of long term absence within the team. As part of our team, you can expect a varied and interesting day, eg booking appointments, signposting patients to other community services, providing test results and informing patients of clinician’s advice.

Monday 07.45 - 13.30

Tuesday 07.45 - 13.30

Wednesday 13.30 - 18.45

Thursday 07.45 - 13.30

Friday 13.30 - 18.45
- Active listening
- Attention to detail
- Customer Service
- Compassion
- Communication Skills

**Responsibilities**:
**To work in accordance with practice procedures and protocols. The below provides a brief overview**:

- Observe strict confidentiality on all matters relating to the practice and its patients.
- Signposting patients to other services according to protocol.
- Maintain the reception area.
- Processing appointment requests for the day or future appointments from patients by telephone and in person.
- Logging visit requests following the protocol, ensuring careful recording of all relevant details and where necessary referring to the duty Doctor.
- Process changes of address, ensuring patients are advised if out of area.
- Processing and distribution of incoming and outgoing mail.
- Advising patients of relevant charges for private services, accepting payment and issue receipts for payment.

We offer 24 days basic starting annual leave (plus bank holidays, minimum of 8 per year), an additional day for each full year of service up to a maximum of 8 - pro rata for part time employees.

Access to NHS Pension

Access to NHS Discount (including Blue Light Discount)

Two social events per year

**Job Type**: Part-time

Pay starts at £10.42 and rises to £10.90 per hour after probation period

**Job Types**: Part-time, Temporary contract
Contract length: 3 months
Part-time hours: 27.75 per week

**Salary**: £10.42-£10.90 per hour

**Benefits**:

- Company pension
- Employee discount

Schedule:

- Monday to Friday

Work Location: In person


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