![Bancroft Medical Centre](https://media.trabajo.org/img/noimg.jpg)
Receptionist
2 weeks ago
We currently have two vacancies in our reception team, as part of our team you can expect a varied and interesting day, booking appointments, signposting patients to other community services, providing test results and informing patients of clinicians advice to name just a few tasks you might undertake.
Our reception team is a well established and supportive team, with varied lengths of service.
Previous experience working as a receptionist in a GP surgery or similar setting would be an advantage but not essential and all transferable skills will be considered.
Role 1 Hours 22 hours per week - Permanent Position
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Monday am :
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Tuesday am :
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Thursday pm :
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Friday pm
Role 2 Hours 21.5 hours per week - Temporary Position expected approx three months with possibility of a permanent position
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Monday am :
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Wednesday pm :
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Thursday pm :
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Friday pm
Job Summary:
To assist in providing an efficient professional reception for patients, visitors and staff and assist with various clerical duties. To provide an efficient administrator service for the practice.
- Excellent customer service skills.
- Team working, including undertaking the work of absent colleagues.
- Computer literate.
- Ability to deal with people at all levels.
- Reliable and flexible.
- To maintain patient confidentiality at all times.
Specific Tasks - Receptionist
- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
- Record details of home visits/telephone advice requests, ensuring careful recording of all relevant details.
- Deal with general enquiries, explain procedures and make new and follow up appointments.
- Ensure effectiveness of appointment system and monitoring flow of patients in the surgery.
- Ensure requirements for repeat prescriptions are actioned in accordance with practice policy and procedure.
- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
- Various clerical tasks/data entry of patient information on to the computer as required.
- Handle all incoming mail and distribute accordingly.
- Scanning of all appropriate medical correspondence received and allocation on the system to the appropriate GP.
- Retrieve and refile records as required.
- Respond to requests for patient information from solicitors, insurance companies etc.
- Open up premises at the start of the day when first to arrive, deactivate the alarm and make all necessary preparations to receive patients.
- Close up premises at the end of the day when last to leave, ensure that the building is totally secure, internal lights are off and the alarm is activated.
- Ensure all new patients are registered onto the computer system promptly and accurately.
- Observe strict confidentiality on all matters relating to the practice and its patients.
Job Types:
Part-time, Permanent
We offer 24 days basic starting annual leave (plus bank holidays, minimum of 8 per year), an additional day for each full year of service up to a maximum of - pro rata for part time employees.
Access to NHS Discount (including Blue Light Discount)
Job Type:
Part-time
Part-time hours: 18-30 per week
Salary:
£9.50-£10.10 per hour
Benefits:
- Additional leave
- Company pension
- Employee discount
- Sick pay
Schedule:
- Monday to Friday
Work Location:
One location
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