Receptionist

2 weeks ago


Hitchin, Hertfordshire, United Kingdom Bancroft Medical Centre Full time
Bancroft Medical Centre is a friendly GP surgery based in Hitchin, we provide GP services for approximately 18,500 patients.

We currently have two vacancies in our reception team, as part of our team you can expect a varied and interesting day, booking appointments, signposting patients to other community services, providing test results and informing patients of clinicians advice to name just a few tasks you might undertake.

Our reception team is a well established and supportive team, with varied lengths of service.


Previous experience working as a receptionist in a GP surgery or similar setting would be an advantage but not essential and all transferable skills will be considered.


Role 1 Hours 22 hours per week - Permanent Position
-
Monday am :

-
Tuesday am :

-
Thursday pm :

-
Friday pm

Role 2 Hours 21.5 hours per week - Temporary Position expected approx three months with possibility of a permanent position
-
Monday am :

-
Wednesday pm :

-
Thursday pm :

-
Friday pm

Job Summary:

To assist in providing an efficient professional reception for patients, visitors and staff and assist with various clerical duties. To provide an efficient administrator service for the practice.

  • Excellent customer service skills.
  • Team working, including undertaking the work of absent colleagues.
  • Computer literate.
  • Ability to deal with people at all levels.
  • Reliable and flexible.
  • To maintain patient confidentiality at all times.

Specific Tasks - Receptionist

  • Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
  • Record details of home visits/telephone advice requests, ensuring careful recording of all relevant details.
  • Deal with general enquiries, explain procedures and make new and follow up appointments.
  • Ensure effectiveness of appointment system and monitoring flow of patients in the surgery.
  • Ensure requirements for repeat prescriptions are actioned in accordance with practice policy and procedure.
  • Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
  • Various clerical tasks/data entry of patient information on to the computer as required.
  • Handle all incoming mail and distribute accordingly.
  • Scanning of all appropriate medical correspondence received and allocation on the system to the appropriate GP.
  • Retrieve and refile records as required.
  • Respond to requests for patient information from solicitors, insurance companies etc.
  • Open up premises at the start of the day when first to arrive, deactivate the alarm and make all necessary preparations to receive patients.
  • Close up premises at the end of the day when last to leave, ensure that the building is totally secure, internal lights are off and the alarm is activated.
  • Ensure all new patients are registered onto the computer system promptly and accurately.
  • Observe strict confidentiality on all matters relating to the practice and its patients.

Job Types:
Part-time, Permanent


We offer 24 days basic starting annual leave (plus bank holidays, minimum of 8 per year), an additional day for each full year of service up to a maximum of - pro rata for part time employees.

Access to NHS Pension

Access to NHS Discount (including Blue Light Discount)

Job Type:
Part-time

Part-time hours: 18-30 per week

Salary:
£9.50-£10.10 per hour

Benefits:

  • Additional leave
  • Company pension
  • Employee discount
  • Sick pay

Schedule:

  • Monday to Friday

Work Location:
One location
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