Receptionist

2 weeks ago


Hitchin, Hertfordshire, United Kingdom Bancroft Medical Centre Full time

About us


Bancroft Medical Centre is a friendly GP surgery based in Hitchin, we have two sites on the same road; we provide GP services for approximately 18,500 patients.

Our reception team is well established and supportive, we are currently recruiting for one receptionist, to cover a period of long term absence within the team.

As part of our team, you can expect a varied and interesting day, eg booking appointments, signposting patients to other community services, providing test results and informing patients of clinician's advice.

Monday

Tuesday

Wednesday

Thursday

Friday

  • Active listening
  • Attention to detail
  • Customer Service
  • Compassion
  • Communication Skills

Responsibilities:

To work in accordance with practice procedures and protocols.

The below provides a brief overview:


  • Observe strict confidentiality on all matters relating to the practice and its patients.
  • Signposting patients to other services according to protocol.
  • Maintain the reception area.
  • Processing appointment requests for the day or future appointments from patients by telephone and in person.
  • Logging visit requests following the protocol, ensuring careful recording of all relevant details and where necessary referring to the duty Doctor.
  • Process changes of address, ensuring patients are advised if out of area.
  • Processing and distribution of incoming and outgoing mail.
  • Advising patients of relevant charges for private services, accepting payment and issue receipts for payment.


We offer 24 days basic starting annual leave (plus bank holidays, minimum of 8 per year), an additional day for each full year of service up to a maximum of - pro rata for part time employees.

Access to NHS Pension

Access to NHS Discount (including Blue Light Discount)

Two social events per year

Job Type:
Part-time

Pay starts at £10.42 and rises to £10.90 per hour after probation period

Job Types:
Part-time, Temporary contract

Contract length: 3 months

Part-time hours: 27.75 per week

Salary:
£10.42-£10.90 per hour

Benefits:

  • Company pension
  • Employee discount

Schedule:

  • Monday to Friday

Work Location:
In person
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