Sales Support Administrator- Telecommunications
3 days ago
**Company Description**
Since 1996, DB Group (Europe) Ltd has worked across the utilities market delivering business solutions in energy, enviro, comms and water. As well as designing the right services for businesses, we work hard to ensure that it comes with unparalleled customer service that makes businesses life simple and straightforward. We are part of The Zenergi Group, a successful and growing business with an excellent reputation for customer service represented by a 97.5% customer retention rate.”
We have an exciting opportunity for a highly motivated, conscientious team player to join our DB Comms (telecommunications) team as a Sales Support Administrator.
You will be working as part of a team to provide specialist sales support and account management to support the sales function of DB Comms. You will be responsible for driving sales within this division through growth from both an existing customer base, as well as assisting in the sourcing of new opportunities for business development.
You will be passionate about customer service and researching & understanding new products that will deliver value for DB Group customers to offer a modern and holistic approach to its customers.
**Position**
**Main duties**
- Liaise with potential and existing customers to deliver sales growth.
- Attend customer meetings to understand their needs & requirements and recommend products & services to drive sales and growth.
- Ensure the customer experience is delivered to an exceptional standard at all times.
- Responsibility for the development of customer proposal and agreements in a timely and efficient manner, to maintain customer SLA’s.
- Assisting the delivery of the divisional the sales strategy in line with our customer needs which will drive profitability and increase revenue.
- Provided forecasting of sales opportunities using the internal CRM system, as well as keeping all client records up-to-date and accurate.
- Execute all phases of contract renewal plans for customers in a timely and efficient manner.
- Work alongside the Marketing team to build and develop brand awareness of DB Comms (telecommunications) product offerings and services across all company social media channels.
- Act as an ambassador for DB Comms (telecommunications) at conferences or events, with a view to build and develop new and existing customer relationships.
- Researching & understanding new products that will deliver value for our customer.
**Requirements**:
**Essential**
- A current and valid driver's license.
- Good communication skills both verbal and written.
- Strong interpersonal skills.
- Good attention to detail with excellent organisational skills.
- Previous experience in a sales administrator role or similar.
- Proficient in the use of Microsoft Office 365 including Excel, Outlook and Word.
- Comfortable working as part of a team or independently.
- Ability to work effectively under pressure.
**Desirable**
- Experience in using a CRM platform.
- Ability to manage conflicting priorities in a changing environment.
- Commercially astute.
**Other information**
**What are we offering?**
- The working hours for this role are 8:30 AM to 5:30 PM Monday - Friday with 1 hour lunch break.(Dependent on location)
- This role can be based at any of our offices
- Linlithgow, Southampton, Colchester, Gloucester, Brierley Hill
**Salary**: From £23,000.00 per year
**Benefits**:
- Company events
- Free parking
- On-site parking
- Sick pay
- Wellness programme
Schedule:
- 8 hour shift
- No weekends
Ability to commute/relocate:
- Linlithgow, EH49 7SF: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Telecommunication: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Reference ID: Sales Support
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