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Casework Support Officer

3 months ago

Ellesmere Port, United Kingdom Cheshire West & Chester Full time

**Casework Support Officer (Housing Options)**:
Are you a highly-motivated individual, willing to learn and develop new skills and experiences within Housing, and excel in supporting customers and colleagues?

An excellent opportunity has arisen for two 12-month Casework Support Officers positions. This new role within the Housing Options and Homelessness service provides an exciting opportunity for the right person to join a fast-paced and engaging housing service.

**Organisation**
- Cheshire West and Chester Council

**Location**
- Ellesmere Port

**Job Category**
- People

**Grade**
- CWAC NJC - Grade 5

**Salary Min**
- £23,893 per annum

**Salary Max**
- £25,979 per annum

**Hours per week**
- 37

**Weeks per year**
- 52.143

**Employment Type**
- Fixed Term

**Contract Duration**
- 12 months fixed term

**Closing Date**
- 19/05/2024

**Ref No**
- W3311

Cheshire West and Chester Council is a place where everyone can Thrive - through our core values of Teamwork, Honesty, Respect, Innovation, Value for Money and Empowerment.

You will work within a busy and fast-paced service, providing a quality comprehensive and pro-active housing advice and homelessness assessment service for all customers in order to prevent or relieve homelessness. The role will be varied and will require a person who can easily learn processes and retain information.

You will have experience and competency in managing a busy workload and/or working in a multi-disciplinary service and will be highly proficient at using IT systems to input and manage customer information. The role will require a high level of oral and written skills, and knowledge of housing / homelessness policies, statutory responsibilities and general information on housing options. Excellent communication skills will be essential.

This role is a **flexible hybrid worker** style, and this means that the role will work at the most effective locations and at the most effective times, respecting the needs of the task, the customer, the individual and the team.

Cheshire West and Chester Council are committed to equality and diversity in employment. Please see the Equality Policy for more information.

Cheshire West and Chester Council have adopted a Local Living Wage for our employees which means that all employees will receive a minimum of £12 per hour for all contracted hours.