Caseworker (Volunteer)

This role covers Port Talbot and surrounding areas.

**Why we want you**

Our vision is a society in which Armed Forces, veterans and their families can thrive. When anyone in the Armed Forces community finds themselves in need, SSAFA is the charity they can turn to - no one’s service is ever forgotten. More and more people need help, so we are growing our network of dedicated caseworkers.

Come and join our team You will be making a real difference to the lives of those who need financial, practical, and emotional support. We value all our volunteers and the unique skills and experience they bring.

**What you will be doing**
- Arranging to talk with potential beneficiaries (on the phone or face to face) at a mutually convenient time
- Understanding peoples’ support needs and gathering information to assess their circumstances
- Sign-posting to services providing specialist support, such as mental health or housing support
- Keeping beneficiaries and the SSAFA regional office up to date with progress

**The skills you need**
- Friendly and approachable
- Great written and verbal communication skills
- Non-judgemental
- Reliable
- Basic IT skills

**What's in it for you**
- Use your skills, knowledge, and life experience to benefit others
- Be part of a friendly and supportive SSAFA team
- Develop your experience and skills which you can highlight on your CV and in job interviews
- Access a range of training and learning opportunities

**Disclaimer**

SSAFA is committed to safeguarding and promoting the welfare of all those involved in our work and expects volunteers to share this commitment. This role qualifies for a criminal record check, which will be carried out at no cost to you. If you have a criminal record, it won't necessarily stop you from becoming a volunteer. Please read our Volunteer Vetting Guidance for more information.

**Job Type**: Volunteer

Work Location: In person

Reference ID: South West Wales