Team Secretary

2 months ago

Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full time

An exciting opportunity has arisen to join our friendly team at The Royal Wolverhampton Trust as the COVID-19 Medicine Delivery Unit (CMDU) Team Secretary. The CMDU supports patients across the Black Country ICB providing clinical triage, assessment, prescribing and treatment for vulnerable COVID-19 Positive Patients.

This post offers an outstanding opportunity to be part of the on the delivery of a Black Country wide service that will develop your skills and specialist knowledge in this clinical area. You will utilise your skills and experience of delivering excellent patient-centred care to deliver a gold standard service.

Do you think you are the right person for this post? What are you waiting for, join us on this journey at the Royal Wolverhampton NHS Trust.

The post holder will work as part of the CMDU teams to provide a comprehensive secretarial support service to the management team, consultants, non-medical prescribers and nursing teams, ensuring the highest level of confidentiality is maintained at all times.

The post holder will be required to demonstrate a significant level of initiative in organising the workload.

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

To provide high quality secretarial and general administration support with medical terminology, as required by the CMDU Team, ensuring that the work is completed in an efficient and timely manner.

To receive, prioritise and process all incoming mail and phone calls ensuring that urgent matters receive immediate attention by the appropriate staff member

To ensure all information and messages received from patients, referring clinicians and colleagues are communicated efficiently and correctly. This can be of a sensitive or complex nature.

In the absence of the colleagues, ensuring all duties are completed in an effective and efficient manner to ensure optimum service is maintained at all times.

To provide cross cover for the secretarial team during absences including cross site working.

Respond positively and promptly to enquires and problems received from patients, colleagues and other agencies, using initiative to take appropriate action in accordance with departmental policies and procedures.

To liaise with GP surgeries/patients when GP letters are returned to the department. This is in line with when a patient has changed GP/Address and also updating personal details.

To accurately create records and update patient related information onto the computerised Patient Administration System (PAS)

Provide administration support for the CMDU Team with prescription management for treatment and new patients starting on treatment by chasing clinical information from other health care agencies and by ensuring that this is tracked and logged to ensure they are received.

To assist with the administration of the CMDU clinic and IV team to fulfil actions required.

To support the multi-disciplinary team with Blueteq

To ensure that the Data Quality reports are actioned within specified timescales. This will include liaising with CMDU clinical teams to ensure that any outstanding clinic outcomes are addressed and updated/coded correctly using the Patient Administration System (PAS) in accordance with the Patient Access Policy.

To support the nursing and clinical team with the maintenance of the outpatient referral list, updating where necessary. When typing letters, ensuring that the outcome dictated corresponds with the waiting list entry, amending as required in accordance with the Patient Access Policy.

To be responsible for checking any outstanding clinical letters to be dictated and chase accordingly.

Be committed to continual self-development and training to meet the requirements and further development of the specialty.

Respond in a professional and sensitive manner when dealing with confidential issues to patients, relatives, and other agencies.

To be fully competent using the Winscribe text system along with working practices and new software development.

Photocopying and faxing as r

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