Quality Assurance Officer

7 days ago


Liverpool, United Kingdom Open Awards Full time

Open Awards is an Awarding Organisation and our learners’ aspirations are at the heart of what we do. As a not-for-profit organisation and a registered charity, we are passionate about our organisation’s mission to change lives through learning. We provide Ofqual regulated qualifications and units across a range of sectors, Access to Higher Education Diplomas and also offer bespoke quality endorsed units and flexible learning solutions. Our qualifications and units are used across a range of education settings including Further Education, schools, sixth-form colleges, prisons, private training providers and third sector organisations.

**TITLE OF POST: Quality Assurance Officer**

**RESPONSIBLE TO: Head of Quality Assurance**

**STATUS: Full-Time, Permanent**

**Occasional Saturday working may be required**

The successful applicant will join an established team responsible for the ongoing quality assurance and compliance of a range of providers delivering Open Awards qualifications.

**FUNCTIONS OF THE POST**:

- To co-ordinate the operations of quality assurance and training activities relating to Open Awards qualifications and units in line with regulatory requirements.
- To develop, implement and disseminate internal processes for quality assurance activities that are compliant with regulatory requirements.
- To run key performance data reports relating to quality assurance activities in order to help drive improvements
- To co-ordinate the production of guidance, training and standardisation relating to quality assurance activities.
- To coordinate training bookings and resourcing.
- To provide administrative support to Quality and Standards team colleagues as required

**MAIN DUTIES AND RESPONSIBILITIES**:
**Quality Assurance Operations Operations**
- Allocate and monitor the effectiveness of workload allocations for quality assurance staff and contractors (Quality and Standards Advisors, External Quality Assurers, Access to HE Subject Specialist Moderators)
- Coordinate the recruitment, selection and performance management of contractors to ensure organisational and regulatory requirements are met.
- Quality assure contractor’s draft report and liaise with them to finalise reports in accordance with set criteria, recording and disseminating securely and in a timely manner.
- Participate in external quality assurance and compliance activities including short notice scrutiny, incident reporting, investigation of potential cases of malpractice or maladministration and attendance at Access to HE Final Awards Boards.

**Processes**
- Ensure that quality assurance activities are administered through efficient processes that comply with regulatory requirements, including:

- Coordinate the development and scheduled review of all internal processes for the processes to underpin the quality assurance of regulated and quality endorsed provision.
- Ensure Open Awards’ quality assurance processes map to Ofqual’s General Conditions of Recognition, Quality Assurance Agency (QAA) for Access to HE and other regulatory requirements
- Identify improvements to processes to support Open Awards operational and business priorities
- Clearly communicate and work collaboratively with colleagues from across Open Awards to operationalise internal processes effectively
- Support providers and colleagues to comply with the requirements of quality assurance and controlled assessment processes.
- Monitor processes and services against published service standards

**Performance data**
- Monitor, analyse and report on the impact of Open Awards’ quality assurance activities, including provider risk ratings; quality assurance activities at providers; customer feedback relating to external quality assurance; timeliness of the production of reports; attendance at provider training and events; the investigation, recording and response to quality assurance errors and incidents.
- Actively participate in Open Awards’ self-assessment activities to monitor compliance against the requirements of regulatory bodies.

**Guidance, training and standardisation**
*
- Ensure all published guidance relating to quality assurance arrangements remains accurate, current and compliant with regulatory requirements at all times.
- Participate in the development, review, operational requirements and dissemination of guidance and training materials for providers, employers and colleagues.
- Coordinate a calendar of quality assurance communications with organisations (providers offering Ofqual-regulated qualifications, Access to HE Providers, apprenticeship training providers).
- Co-ordinate the Open Awards schedule of quality assurance training and standardisation events.
- Collaborate with the Marketing team to ensure that training and events are published accurately and in a timely manner.
- Coordinate bookings and provide access to delegates on online training
- Ensure that delegates complete pre-event tasks as required.
- Report to the wide



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