Senior Customer Care Advisor

2 weeks ago


Belper, United Kingdom Brook Street Full time

I am excited to be working with a reputable manufacturing client based in DE56, looking for a Senior Customer Care Advisor to join their team. If you have a passion for great customer service and want to work for a company that values, YOUTake a look below
JOB TITLE: Senior Customer Care Advisor
SALARY: £27,391.00
LOCATION: Belper, DE56
HOURS: 39.5 hours per week
JOB ROLE:
" Handle enquiries via multiple communication channels, solving and aiding enquiries where a complaint may be present.
- cause analysis ensuring the needs of the customer are addressed in a timely and accurate manner.
" Communicate updates to customers on their cases ensuring the management team are briefed on outstanding responses.
THE IDEAL CANDIDATE:
" Great attention to detail and problem-solving skills.
" A positive outlook and the determination to succeed are essential skills to have for this role.
" Ability to work alone or as part of a team.
" Basic Excel skills are required
BENEFITS:
" A generous pension scheme.
" The cycle to work scheme.
" A subsidized bistro which provides meal options and refreshments during the day.
" Extensive training for all employees.
" A health and wellbeing programme.



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