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Experienced Customer Care Coordinator

4 weeks ago


High Wycombe, United Kingdom Wheatstone Solutions Ltd Full time

**Customer Care Coordinator - High Wycombe - £33,000 - Permanent**

**Introduction**

A opportunity has arisen for a Customer Service Coordinator to join my client, a House Builder, based in the High Wycombe area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales.

This position is a full time permanent role based in the office with some site travel required fortnightly.

**The Role**:

- Reporting to the Head of Customer Care and working closely with the Senior Coordinator, you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale.
- Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed.
- Provide support and advice to sub-contractors and customer care operatives, scheduling works as required as closing works out keeping the customer updated along the way.
- Speak with Site or Constructions teams as necessary to ensure customers’ queries are answered accurately, efficiently and consistently.

**Key Skills**:

- You MUST have Customer Service experience within the House Building/Construction industry
- Excellent communication skills
- Excellent attention to detail

**Job Types**: Full-time, Permanent

**Salary**: £30,000.00-£33,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

**Experience**:

- new homes/construction customer service: 1 year (required)

Licence/Certification:

- Driving Licence (required)

Ability to Commute:

- High Wycombe (required)

Work Location: In person

Reference ID: WS1029


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