Care Coordinator
4 weeks ago
**Are you looking to join a family-feel team that really values and appreciates their workforce?**
**Are you looking for an opportunity to grow and develop in a high-quality homecare business?**
Right at Home High Wycombe are an award-winning provider of premium quality care. We are looking for an experienced Senior Care Coordinator to join our growing team.
**We offer**:
- Competitive Salary - From £22,000 - £29,000 depending on experience
- Opportunity CQC rated ‘Outstanding’ care provider
- Opportunity to lead, develop and support a small team of Care Coordinators
- Award winning training with access to online and in-person training courses
- Ongoing support with your work-life balance being a priority
- Be part of a really passionate team of care professionals
- Progression opportunities through our extensive career pathway
As a Senior Care Coordinator for Right at Home High Wycombe, you will play an integral part in managing the daily communications and care scheduling of our site. You must be extremely personable as you will be working with the entire team to make sure all our valued Clients needs are met. This role is extremely fast paced and requires someone truly dedicated and able to remain positive and professional when working under pressure. Local area knowledge is highly desirable.
**Main duties and responsibilities**:
- To be accountable to the Registered Manager for the smooth running of day-to-day Client/ Care Assistant communication
- Lead a small team of Care Coordinators to support you in your day to day
- Ensure outstanding compliance across the business and to support the business in achieving a minimum of "Outstanding" CQC rating.
- To ensure the scheduling is carried out efficiently enabling the Care Assistants to spend the allocated care time with each Client and to allow for travel time
- To answer the telephone promptly and professionally, dealing with any enquiries or queries
- Ensure enquiries are recorded promptly and accurately with sufficient details
- Ensure any changes to Client or Care Assistant needs and availability, is communicated to all relevant parties quickly and effectively. Ensure all changes are recorded in the appropriate places.
- Ensure complaints and Care Assistant feedback and enquiries are logged promptly and accurately using the correct procedure.
- Ensure the provision of high-quality care services to vulnerable people living in their own home
- Work closely with management to highlight recruitment needs to allow for consistent, safe delivery of care
- Effectively manage Care Assistant expectations by maintaining clear lines of communication at all times and building a strong and positive working relationship.
- To record all new Care Assistants and Clients on the system as soon as they are received
- Report weekly on recruitment needs, gaps in rotas, risks, Care Assistant availability and concerns to Registered Manager and Owner
- To identify and match the most suitable Care Assistants for each package
- To produce consistent, fortnightly rosters and provide Care Assistant and Clients with rotas in a timely manner
- Accurately monitor and record Care Assistant holiday, sickness and absences.
**Qualifications and Experience**
- Experience in a customer service setting, building up relationships - Essential
- Previous Domiciliary Care Coordination experience - Essential
- UK Driving Licence Holder and full access to own reliable car - Essential
- Use of a scheduling system such as People Planner/ CM 2000 - Desirable
- Relevant qualification, such as NVQ Level 3 Health & Social Care - Desirable
**Skills and Attributes**:
- Has the desire to make a real difference and greatly improve an already well-established business
- Excellent customer service, communication and interpersonal skills
- Good computer skills including proficient use of MS Office, the ability to produce reports and good computer systems knowledge
- Self-motivated and flexible, with a willingness to participate in an on-call system for out of office hours
- Extremely well organised, excellent planning and prioritising ability with high attention to detail
- Ability to establish and maintain effective professional working relationships
- Strong administration skills and ability to manage multiple work loads
Please note, this is not a remote role, you will be required to work in our office in High Wycombe.
Right at Home is an equal opportunities employer and we are determined to ensure that no job applicant receives less favourable treatment on the grounds of personal or protected characteristics.
**Job Types**: Full-time, Permanent
**Salary**: £22,000.00-£29,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Employee discount
- Referral programme
- Store discount
Schedule:
- Monday to Friday
Application question(s):
- Why do you want to work for Right at Home?
**Experience**:
- Home care: 1 year (required)
Licence/Certification:
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