Customer Service Coordinator

2 weeks ago

High Wycombe, United Kingdom TTI UK (High Wycombe) Full time

**We continue to grow. Grow with us** As one of the world’s leading distributor specialists of electronic components, we at TTI, Inc., a Berkshire Hathaway company, work every day to exceed our customers’ expectations.

Are you looking for a long-term perspective with responsible tasks and attractive development opportunities in an international and familiar company? Then we are exactly right for you
**Customer Service Coordinator**:
Location: High Wycombe

The Branch Customer Service Coordinator provides support to the inside / branch sales force by assisting with customer inquiries, order handling, the coordination special customer request and issue resolution.

**Your responsibilities include**:

- Verifing and expediting customer orders to ensure accuracy and secure on-time delivery by coordinating the special request with the Branch Coordination group.
- Coordination of issue resolution by working with the Sales Representative and the Customer to ensure smooth sales to shipping process.
- Assistance of the Sales Representatives with processing customer quotes by performing stock checks and obtaining delivery information through utilisation of the computer supplier access.
- Processing order confirmation files by reviewing data and maintaining accuracy, thus resulting in low sales errors and high quality.
- Participation in the company Total Quality process by following established policies and procedures.
- Providing support to the Sales Representatives by returning phone calls to customers, sending samples and sales literature to customers and researching and preparing customer return authorizations and replacement orders. Other duties may be assigned.

**What you bring to us**:

- A completed professional training required, with some professional experience in a customer support or similar role, preferably in the Electronics Components industry or equivalent.
- Knowledge of company product lines, services, policies and procedures.
- Excellent verbal and written communication skills.
- Good telephone etiquette and ability to write routine business correspondence.
- Ability to compute rates, ratios and percentages.

**We offer**: A future-orientated perspective on the various roles in our company with responsibilities over different tasks and the opportunity to develop and grow within our progressively expanding organisation.

Contact: Eldina Preljevic - Human Resources

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