Customer Service Coordinator

4 weeks ago


High Wycombe Buckinghamshire, United Kingdom Deanfield Homes Limited Full time

Work within the team to deliver prompt and efficient customer service. Ensure the effective and efficient management of customer defects by appointing suitable trades and seeing them through to resolution.
Customer Service Coordinator responsibilities and general tasks:
Management of Customer Service Inbox
Management of the Customer Service Operative and their diary, overseeing workmanship and charging the trade at fault (where applicable)
Recovering incurred costs by determining the trade at fault (where applicable) and filing charges against their account
Ad hoc duties as required by the Managing Director and Customer Service Manager
Manage sundries, stationery, and general supplies for Head Office
Competent PC skills, including MS Word, Excel, Outlook and ideally COINS
Previous Customer Service experience with a Housebuilder or Housing Association preferred
Phone *
Telephone
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