Localities Operations Co-ordinator

3 months ago


Birmingham, United Kingdom Platform Housing Group Full time

At Platform we put our customers at the heart of everything we do and our Neighbourhood teams are the life and soul of the organisation. We are now excited to recruit a customer focused and highly organised individual as a Localities Operations Coordinator to join our team.

You’ll be a key contact and support for our customers and Neighbourhood Offices in connection with Anti
- Social Behaviour, Estate Management and other tenancy breaches. You'll have a hands-on, proactive approach to improving our neighbourhoods for everyone.

In this role you will work alongside the Neighbourhood Officers to ensure robust case management, managing case notes and updating our Housing Management ICT System. You'll maintain cases in relation to anti-social behaviour (ASB), hate crime, domestic abuse, safeguarding, tenancy breaches and estate management and ensure action plans are agreed, maintained and vulnerability risks assessments are completed where appropriate.

No day is the same in this role so if you like variety and want to progress your career in Housing, this could be right up your street

**Some things we need from you**

You will have worked in a customer facing environment and delivered consistently good customer service, taking ownership of case management. It would be an advantage to have experience of effectively managing Anti
- Social Behaviour casework, however this is not an essential requirement.

You will have the ability to organise and prioritise work, meet deadlines, work under pressure, and handle a number of tasks simultaneously and accurately.

Excellent interpersonal and communication skills are critical in this role, with the ability to communicate effectively with a diverse range of people, sometimes in stressful situations, establishing and maintaining effective working relationships.

**Some of our great benefits include**
- Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave
- Family friendly policies
- Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts
- Non
- contributory health & wellbeing plans with cashback for dental, optical, physio and complementary therapies
- Pension contribution scheme with employer contributions of up to 8% (inclusive of life assurance and dependent on employee contributions)
- Learning and Development opportunities
- Salary sacrifice electric vehicle scheme
- Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers

If this sounds like the ideal opportunity for you, please click apply

If you would like to find out more about this role please contact.



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