Sales Administrator

2 weeks ago


Kirkcaldy, United Kingdom Sephra Europe Ltd Full time

**Job description**

**The Company**:
Sephra is a leading Catering Equipment, Ingredient and Confectionery brand distributing to customers both throughout the USA, UK and Internationally.

Supplying both directly, via Amazon, Online and through an expanding network of Authorised Distributors to Food Service Operators, Retailers and domestic customers from our distribution centres in Scotland and the USA.

**The Role**:
We have an exciting opportunity for a part-time permanent Sales & Customer Services Advisor working on a backshift pattern detailed below:
Monday to Friday: 1 - 9.30pm
- Processing of day-to-day sales orders on Netsuite ERP/ CRM system, Magento website and Amazon. _(FULL PRODUCT AND SYSTEMS TRAINING WILL BE PROVIDED)_
- Respond to customer service issues with a high level of diplomacy, maintaining correspondence records using our ERP / CRM System.
- Liaising with our warehouse team in Pennsylvania and carriers such as FedEx & UPS.
- Basic fault finding and diagnosis of catering equipment and administration of return process with the repair centre _(FULL TECHNICAL TRAINING WILL BE PROVIDED)._

**Key Skills Required**:

- Previous B2B sales, sales administration and customer services experience.
- Computer literate with a strong working knowledge of Microsoft Word, Excel and Outlook.
- Spanish and or Chinese language skills would be a useful but not essential.
- Cultural and or geographical knowledge of the USA would be useful, but not essential.

**Qualities**:
**Benefits**:

- Bonus Scheme: Generous profit sharing scheme after qualification period.

**Job Types**: Full-time, Permanent

**Salary**: £22,500.00-£27,500.00 per year

**Benefits**:

- Casual dress
- Company pension
- Employee discount
- Free parking
- On-site parking
- Profit sharing

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus scheme
- Quarterly bonus

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Administrative: 1 year (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: SEPHRA USA


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