Sales / Customer Service Administrator

1 week ago


Kirkcaldy, Fife, United Kingdom Rose Marketing UK Limited Full time
Rose Marketing UK is a well-established confectionery importer and distributor and is part of Irish based Rose Holdings Group.

The UK business is led by an experienced management team whose mission is to be one of the leading innovators and suppliers of own brand & licensed novelty confectionery and the number 1 distributor of liquid candy and freezeables to the UK market.


Responsibilities

  • To be the principal interface between the supply chain team and the direct sales teams.
  • To ensure maintenance of the sales orders and invoicing in accordance with the agreed company processes
  • Booking in orders with customers goods in departments
  • Planning shipments based on product availability and customer requests.
  • Tracking orders to ensure timely deliveries using existing WMS and accurate invoicing.
  • Ongoing communication with the sales team, warehouse and logistics throughout the sales process.
  • Advise sales team of any back order to avoid complaints.
  • Raising shipping and dispatch paperwork.
  • Monitor and create returns documentation when required.
  • Support team with general office duties including answering phones
  • Gain and maintain a thorough knowledge and understanding of our product ranges.

About you

  • We are looking for a forward thinker with the ability to run a smooth operation and identify, agree and execute continuous improvement across all they do, with the ability to inspire a busy, target focused team.
  • You're naturally selfmotivated, enthusiastic, and keen to go above and beyond to achieve for the business.
  • You're up for a challenge and thrive on a busy schedule. You are always on the lookout for ways to improve things for customers and colleagues. You have a bias towards action.
  • Good judgement is key you don't shy away from difficult conversation dealing with challenges but ensuring the best outcome.

Experience / Qualifications/ Skills

  • Strong attention to detail and accuracy skills
  • Good standard of English and Maths
  • Computer literate (Excel & Word)
  • Good communication skills (Written and Verbal)
  • Previous experience of working in a sales administration role within a fast paced, supply chain/distribution environment
  • Knowledge of the FMCG sector would be advantageous

The Role

  • Full time/ immediate start/ office hours 95.30pm
  • 28 days holiday with flexible bank holidays


Holiday Birthday
  • Extra Holiday
  • Private medical care
  • Unlimited sweet treats

Job Types:
Full-time, Permanent

Salary:
£20,500.00 per year

Benefits:

  • Company pension
  • Private dental insurance
  • Private medical insurance

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Kirkcaldy: reliably commute or plan to relocate before starting work (required)

Work Location:
In person

Application deadline: 24/07/2023

Reference ID:
CS 2023
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