Customer Liaison Executive

2 months ago


West Midlands, United Kingdom Simon Acres Recruitment Full time

**Simon Acres Recruitment** are excited to be working with a fantastic company that acts as a trade association representing merchants.

We are seeking a **Customer Liaison Executive** to join a growing team to support and maintain relationships and engagement with clients.

**Details**:

- **Location**: Coventry
- **Hours**: Monday to Friday - 35 hours per week (13:30 finish on a Friday)
- **Salary**: Circa £25,000 per annum
- **Holiday Entitlement**: 23 days plus Bank Holidays
- Work from home a max of two days per week (once probationary period is passed)

**Main Duties**:

- Act as a point of contact for existing Supplier and Service clients
- Create and manage relationships with new and existing clients, understanding their needs
- Maintain the company’s CRM system (iMIS) ensuring accurate records of all calls and dialogue
- Proactively promote all products and services
- Organise, promote and administer supplier and service-related forums
- Maximise opportunities, ensuring all are followed up in a timely manner
- Present a professional image in all communications and meetings.
- Provide administrative support for colleagues as requested or directed by line manager

**Skills and Experience**:
The ideal person will have Telesales experience and be positive, confident, motivated, imaginative, self disciplined and have an excellent telephone manner.
- Experience of the building materials sector
- Handling outbound and inbound calls experience
- General understanding of Excel, Word and Outlook
- Experience of using a CRM system
- Well organised with strong attention to detail

**Simon Acres Recruitment are working as the employment agency on behalf of this vacancy.



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