Airport Liaison Executive
2 weeks ago
**About us**
**Complete Travel Connections Airport Executive**
We are seeking an Airport Executive who will be responsible for the meeting and greeting of high-profile guests and assisting with their luggage. You will be the face of our tour operators, meeting groups and individual guests and easing their journey through the airport from kerb to aircraft door and back. You will need to be an excellent problem solver with great communication skills and be able to resolve challenging situations with discretion.
Applicants must display impeccable personal presentation, excellent manners and customer service skills. You will need to be able to remain calm under pressure with the ability to diffuse challenging situations.
Liaison with the ground handlers is key and the ability to ensure that our customers are treated with priority is essential. It must be part of your nature to deliver a warm welcome to our guests.
**Job Requirements**:
- Have a smart presentation (business attire)
- An enthusiastic, flexible and positive attitude
- Ability to understand guest needs
- Ability to handle complaints
- Take ownership of guest requests
- Excellent English skills, enabling you to be a brilliant communicator
- Previous experience in a customer facing role preferred
- The ability to pass a pre-employment background check
- Must be able to get to the airport any time of the day or night
CTC (Complete Travel Connections) has an outstanding reputation for quality and you will need to uphold our high standards at all times.
**Job Type**: Zero hours contract
**Salary**: £12.00 per hour
**Benefits**:
- Free parking
- On-site parking
Schedule:
- Every weekend
- Overtime
- Weekend availability
Supplemental pay types:
- Tips
Work Location: In person
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