Customer Liaison Officer

4 weeks ago

West London, United Kingdom MMP Consultancy Full time

MMP Consultancy are looking to recruit a Customer Liaison Officer on a temporary basis working for a Local Authority based in Hammersmith.

To allow a capital project to be completed on time and on budget, the purpose of the role is to take responsibility for publicizing / coordinating important project information between the effected residential community, other stakeholders and the Economy, Direct Delivery teams by establishing a united, practical mutually beneficial working relationships, during the whole life of the project program.

This will be on a temporary basis paying £225.29 per day.

**Responsibilities**:

- Manage communications between the local ward councillors, the Direct Delivery Capital and Asset
- Management teams, residents, contractors & suppliers to assess and develop solutions for capital improvements to be implemented especially when residents have specific needs which require nonstandard implementation procedures.
- Visit residents in their homes to discuss their specific circumstances and compile household profiles to assist in delivering works improvements with minimum disruption.
- Daily, assist the Direct Delivery Capital and Asset Management teams in encouraging and developing tenant participation in all aspects of a scheme design and delivery.
- To be the first point of contact for residents who are experiencing difficulties with the implementation of works in their homes.
- Daily, o be proactive in promoting resident participation in our services and where necessary, consult with residents on our service delivery and improvement programmes.
- Maintain thorough knowledge of the Capital and Asset management sector, as well as an understanding of how that impacts on the communities of the Borough.
- Monitor, coordinate, and communicate strategic objectives of Capital and Asset management sector to the local communities.
- Collaborate and communicate successfully with other entities outside of the Capital and Asset management sector.
- Work with other staff members to develop a greater understanding of the Capital and Asset management sector. and any issues that arise
- Develop and foster relationships with the community, stakeholders, and other entities
- Collect, analyze, and utilize data and feedback to identify opportunities to improve the relationship between the Capital and Asset management sector and the impacted residents
- Compile reports about incidents, events, or updates about important issue for the Capital and Asset Management sector
- Proactively solve conflicts and address issues that could occur between the Capital and Asset Management sector and the impacted communities
- Promptly respond to incidents and other events as necessary
- Act as a positive representation of the Capital and Asset Management sector to the community
- Prepare and distribute work detailed monthly, quarterly, and yearly reports to Communications Manager
- Provide required information and documents to Communications Manager
- Prepare trip reports of resident meetings to record the details for future reference.
- Submit resident meeting reports to Communications manager.
- Provide support and assistance to other management teams

Skills & Abilities:

- 2 years of experience in a related role with specialist capital program knowledge
- Customer-oriented attitude.
- Excellent verbal and written communication skills.
- Ability to establish and nurture beneficial business relationships.
- Self-motivated with a willingness to take initiative and solve complex problems
- Capability to negotiate with and influence others.
- Demonstrate an understanding of and commitment to Council policies in relation to Equal Opportunity, Resident Care and service delivery, and the ability to implement these policies in the workplace

Title: Customer Liaison Officer

Location: Hammersmith

**Salary**: £225.29 per day

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