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Customer Liaison Officer

4 months ago

Feltham West, United Kingdom Red Sky Personnel Ltd Full time

Red Sky are currently recruiting for an exciting position at Heathrow airport as a Customer Liaison Officer to oversee and manage day to day activity. Reporting to the Duty Managers and externally to the customers. This is a full-time role so apply today

Whats on Offer?

* Full time perm role

* Monday – Friday (Apply online only)

* £24 - £26k

Job Purpose

* Main contact point for Csafe, ACL and Jettainer customers.

* Overseeing all related activities for the above customers.

* Review of monthly reports for Csafe.

* Liaise with internal departments, Quality and Compliance, General Manager, Head of Workshop Operations and Digitalisation, Procurement, Workshop and Logistics Managers, CFO and CEO

* Ensure all the correct tooling, maintenance documentation (CMM’s, Worksheets etc) is provided and up to date.

* Liaise with Head of Quality & Compliance for all aspects of Quality to ensure continued compliance (Daily work, Internal & External Audits).

* Raise any concerns / issues on quality / audits relating to customers with Head of Quality & Compliance.

* Ensure all activities relating internal Processes meet Part 145 Regulations (e.g. Resources, Documentation and Personnel Qualifications)

* Liaise with Head of Quality & Compliance to ensure Airbase GSE Procedures are kept up to date.

* Manage all stock: ULDs, cargo nets and straps for customers listed.

* Carry out regular stock checks.

* Good attention to detail, an eye for numbers.

* Assisting handlers and agents

Knowledge/ Qualifications

* Must have a full understanding of Part 145 Have Basic Excel Skills

* Hold Forklift Truck Licence

* Excellent organisational and communication skills

* Excellent hands-on technical skills

* Commitment to high quality performance

* Ability to prioritise workload and work under pressure.

* Ability to work both independently and within a team.

* Ability to use company tablet and bespoke online software.

* Able to communicate clearly with external customer