Guest Services Supervisor Events Team
4 days ago
Job Introduction
**We are looking for a Guest Services Supervisor to join our Events Team at Rapport.**
Based in New Street Square, our client is one of the big 4 auditing and accountancy firms.
This is a Permanent, Full Time role with 40 hours per week with shifts between 7am and 11pm, Monday to Friday
Main Responsibilities
The remit of the role is to look after Reception, Hospitality and Events. You will be ensuring that all standards are met at our four busy receptions (ground floor and client floor), our big catering operation that covers 59 meeting rooms and events spaces. In addition, you will be responsible for ensuring the Food Safety Management System is adhered to at all times.
We are looking for a people focused leader who is passionate about actively driving team engagement.
I am an up-beat individual with integrity, a can-do attitude. I am passionate about delivering great service and I have experience of working in and managing high performing teams. I am results driven, and take responsibility for the performance of the Guest Services Ambassador team.
About The Company
**Why Rapport?**
Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.
We are committed to equality of opportunity and inclusion within the workplace and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.
Our Ambassador’s mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.
Rapport is also a Disability Confident Employer and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
- Some of the benefits you will have access to:_
- Refer a friend Scheme
- Pension
- Life Assurance
- Access to our Perks at Work Benefits Portal for various discounts
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
- One Paid Day for Charity Work
**About the Company**
Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.
We are very proud to count some of the UK’s most forward-thinking, blue chip companies as our clients, from small boutique firms to large multi-site International corporations, all with a common goal to provide excellent Customer Service.
Our most prestigious awards include:
- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
- Top 30 Best Places to Work in Hospitality in 2021 winner.
- Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019
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