Customer Service Assistant

4 weeks ago


Huddersfield, United Kingdom TRCGroup Full time

**Previous Insurance work OR Customer service advisor experience is essential**

**Position Overview**:

- A Customer Service Advisor is responsible for converting all accident assistance related enquiries into repair opportunities and subsequently deploying to the most suitable repairer and/or mobility provider in accordance with business and client requirements and SLAs.
- It is also the Customer Service Advisor (Accident Management Team) responsibility to take ownership of the claims they capture into the Networks and progress the claim through the repair claim life cycle to completion.

**The key responsibilities include**:

- Answering and actioning all accident assistance enquiries
- Selling the features and benefits of accident assistance programmes to customers.
- Identifying and converting opportunities to sell ‘repair services’ to ensure repair opportunities are maximised.
- Ensuring the deployment of all repair instructions to the most appropriate and suitable repairer in accordance with workstream parameters
- Ensuring all accident management claims are managed efficiently and effectively to completion.
- Adherence to Customer Service Advisor best practice guidance.
- Delivering excellent customer service and satisfaction at all times.
- Effective liaison with other departments in the business.
- To assess problems and judge when to pass complex queries on to colleagues or managers.
- Undertaking general claims tasks and administration as required.

**Accountabilities; individual performance is measured against the following key areas**
- Calls answered on accident assistance lines.
- Calls answered within business and customer SLA’s.
- dentification of repair opportunities
- Conversion of opportunities into fault repair deployments.
- Conversion of opportunities into non-fault referrals

**VARIOUS POSITIONS ARE AVAILABLE**

**About TRCGroup**:



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