Customer Representative

1 month ago

Huddersfield, United Kingdom LV= General Insurance Full time

**Britannia Rescue has an amazing opportunity.**:
Our Team is growing and we are looking for Customer Service Representatives to join our team in Huddersfield

You’ll be joining a team who genuinely put our people first, and deliver what matters to our customers with, speed, ease and heart, passion for perfect customer service is vital to us, because we expect your last customer of the day to receive exactly the same great experience as your first. You will need to be resilient and have great communications skills as you will be speaking with many different customers who will have a diverse range of needs that we are there to support and help them with.

**What You Will Be Doing**:

- **You’ll spend your time on the phone being there for our customers providing roadside assistance for breakdowns.**:

- **You could be speaking to a vulnerable driver or a family whose car has broken down in the pouring rain, so you’ll need to step up in their hour of need with compassion, empathy and support.**

We are proud of our inclusive culture and employee engagement and truly support you with your wellbeing, personal development and career progression.

If you have a passion for providing an incredible customer service experience, then we would love to hear from you

**What Are We Looking For?**:
We’re looking for customer focused people to support and assist our amazing customers while calling regarding their emergencies. You’ll need to have great relationship-building skills and share our passion for providing outstanding customer service. You’ll be answering calls and providing advice in a range of situations so you’ll need to have wonderful listening skills and be able to adapt to assist and support our customers who will have a wide range of diverse needs and requirements at what can be a very difficult time ensuring we help our customers to resolve their breakdown and motor recovery issues as quickly and efficiently as possible.

Previous customer service experience is great, but what’s most important is that you have the right attitude, dedication and commitment to great customer service, as well as a calm and reassuring manner and outstanding written and verbal communications skills.
- **Can you deliver excellent customer service in a fast-paced environment while providing a friendly and personable customer journey?**:

- **Can you remain calm and be empathetic when dealing with complex or emotional situations?**

We want brilliant team players who can deal with a variety of situations, so if you’re proactive, organised and can answer **YES** to the above, we’d love to hear from you

**Knowledge, skills, qualifications, and experience**:

- **Customer Service Skills/ Experience**:

- **Team Working**:

- **Computer Literate**:

- **Organised**:

- **Punctual**:

- **Assertive**

**Training**:
**We will provide full comprehensive training and ongoing support giving you the right tools to deal with a variety of situations.**

The Start Date is the 12th February 2024

You will need to commit to a full 6 week’s training schedule which will be face to face in the Huddersfield office with the below working pattern.
- **Week 1 - Monday - Friday 9am - 5pm**:

- **Week 2 - Monday - Friday 9am - 5pm**:

- **Week 3 - Monday - Friday 9am - 5pm**:

- **Week 4 - Monday - Friday 9am - 5:30pm**:

- **Week 5 - Buddying will begin where you will need to be available to mirror your colleagues shift which may include weekends and later times to help introduce you to your working patterns**:

- **Week 6 - same as above**

Once training has completed you will then start your hybrid working model

**Our working hours reflect.**

You’ll work 37.5 hours per week on a rolling shift pattern which will include some
- Saturdays
- Sundays
- Bank Holidays

With a variety of shift patterns your latest shift ending at 8:30pm

**Salary**:
£22,891 - 37.5 Hours

**Ways of Working**:
Talk to us about flexible working...

When it comes to flexible working, we’ll do our best to accommodate your needs. many of our employees work flexibly in many different ways, from part-time, flexi-time, job shares, an element of working from home or compressed hours.

We want the best people working at our organisation and we recognise that those people aren’t always available full-time.

So if you need any adjustments, let us know during your interview. If it’s right for our customers, our business and for you, then we’ll do everything we can to make it happen.

**Why Work for Us?**:
We are not your average company; in fact, we strive to be different. You will not find strict dress codes, jargon-filled documents, or unrealistic targets here. What you will find is a welcoming culture, a clear vision and teams of passionate people doing their best for our customers.

Driven by our pride and passion, we will always do the right thing to inspire trust in our people and our customers. That’s why we’ve made it our mission to becom

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