Rapid Response Customer Service Representative
4 weeks ago
**Location**: Huddersfield
**Salary**: £22,358.92 per annum + shift allowance of £3230.00 per annum + quarterly bonus
**Contract**: Permanent
**Hours**: 40 hours per week working on a rotational basis across 4 days between 7:00am-10:00pm
Are you seeking a fresh challenge in a vibrant and expanding business? We have a number of fantastic Customer Service Representative opportunities to join our team in Huddersfield.
As the UK's leading incident management and roadside services company, FMG serve a range of clients in the public and private sectors, 24 hours a day, 365 days a year from our operations centre in Huddersfield. FMG has extensive experience managing the most complex of incidents ranging from road traffic collisions to heavy goods vehicles carrying hazardous chemicals. We work closely with Highways England and a number of police forces across the UK.
**What’s in it for you?**
**Salary
- **£22,358.92 per annum depending on experience, plus a shift allowance of £3230.00 per annum and a quarterly performance bonus.
**Annual leave**:
- 24 days, rising to 26 with length of service. Of course, you’ll have public holidays too and we’ll even help you celebrate with an extra day off for your birthday
**Pension**:
- 3% Employer Contributions.
**Financial Benefits**:
- save-as-you-earn scheme, employee referral scheme
- earn £1,000 per person you successfully refer, free life assurance and access to our **Benefits App **offering unlimited access to a huge range of **retailer discounts** and **cashback deals** (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few).
**Lifestyle & Wellbeing Benefits**:
- discounted & flexible gym memberships, eye care vouchers, a cycle to work scheme, a 24/7 Employee Assistance Programme with an NHS Approved mental well-being mobile app.
**Motoring Benefits**:
- access to an employee vehicle-leasing scheme, discounted vehicle repairs and discounts on weekend vehicle hire and van hire.
**Community-** Great working environment in our new offices with fantastic modern break out areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those that want to take advantage of the cycle to work scheme.
**About you**
- You’re a strong communicator with great decision making skills and a real team player
- You will be able to quickly develop a rapport with customers and partners over the phone
- You are focussed on delivering an excellent customer experience
- You wil be able to effectively manage pressured situations in a sensitive and professional way
- You’ll be a confident user of both telephone and office-based IT systems
**About us**
FMG is the UK's leading independent provider of fleet incident management and specialist vehicle recovery services. We provide outsourced incident management support, specialist rapid response and recovery management to a wide range of insurers and blue light services.
We put our customers at the heart of everything we do, making their lives easier and taking the stress out of accidents. Our commitment to customer service is what sets us apart.
**Be part of our future
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