Customer Service Advisor

4 weeks ago


Huddersfield, United Kingdom The Staffing Experts Full time

We are currently recruiting for two Customer Service Advisor's to join an ever growing team within the motor accident and claims sector. The successful applicant will be office based within the Huddersfield area.

**What will you be doing?**

A Customer Service Advisor within the Accident Management Team is responsible for converting all accident assistance related enquiries into repair opportunities, subsequently deploying to the most suitable repairer and/or mobility provider in accordance with business and client requirements and service level agreements.

It is also the Customer Service Advisor's responsibility to take ownership of the claims they capture into the company networks and progress the claim through the repair claim life cycle to completion.

All Customer Service Advisors are responsible for delivering excellent customer service at all times. You’ll be trained, supported and empowered to resolve every call in the best way possible.

**What are we looking for?**

We’re looking for someone who wants to be part of a team; people who are driven, focussed and keen to develop. If you bring the right attitude, drive and passion, there is potential for a long and rewarding career. Previous customer service experience is essential, if you have that within the vehicle accident repair sector even better.

**Salary - £22,000 per year plus bonus opportunities.**

**Key Responsibilities**
- Answering and actioning all accident assistance enquiries.
- Selling the features and benefits of accident assistance programmes to customers.
- Ensuring the deployment of all repair instructions to the most appropriate and suitable repairer in accordance with workstream parameters
- Ensuring all accident management claims are managed efficiently and effectively to completion
- Delivering excellent customer service and satisfaction at all times.
- Effective liaison with other departments in the business
- To respond and resolve enquiries and problems related to claims
- To assess problems and judge when to pass complex queries on to colleagues or managers.
- Undertaking general claims tasks and administration as required.

**Knowledge, Skills and Abilities**
- Previous experience within a telesales role.
- Selling skills with the ability to promote the benefits of a service.
- Proven sales experience in a similar role.
- Good planning and analytical skills.
- Good organisational and time management skills.
- The ability to work well under pressure.
- The ability to prioritise and manage your own workload to meet business requirements.
- Experience of working towards deadlines and performance objectives.
- Delivering performance related targets in a telesales environment.
- Basic knowledge of Microsoft Office packages

**Additional (desirable)**
- Knowledge within the accident management environment.
- Knowledge of motor claims management and body repair.

**Job Types**: Full-time, Permanent

**Salary**: £22,000.00 per year

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

**Experience**:

- Motor Claims/Repair: 1 year (preferred)
- Telesales: 1 year (required)

Work Location: One location


  • Service Advisor

    4 weeks ago


    Huddersfield, United Kingdom Stafflex Office Full time

    **Service Advisor** **Salary**: £22,500 pa **Hours**: Full Time working hours 42.5 per week **Location**: Huddersfield, West Yorkshire **Permanent Role** The Service Advisor contributes to the retailer's consistent financial performance by maximising service sales whilst managing margin and profitability. This opportunity will be ideal for someone who is up...


  • Huddersfield, United Kingdom Driven Logistics Ltd. Full time

    Driven Logistics are looking for keen and dedicated Customer Service Advisors for our client who is the UK's leader in blinds manufacturing, based in Huddersfield HD5. This is a full time Temp to Perm role. Upon completing a successful 13 week probation period, a Full Time Permanent contract with the client will be offered along with an increase in...

  • Customer Advisor

    4 weeks ago


    Huddersfield, United Kingdom Kirklees Active Leisure Full time

    Job Vacancy Title- Customer Advisor- Job Location- Holmfirth Pool and Fitness Centre- Area- Huddersfield- Employment Type- Part Time- Salary- £20,102 per annum (pro rata)- Contract Hours- 26.00 hours- Job Close Date- 24/09/2023- Vacancy Reference- VRN1971**Role Description**: Applicants must be able to work the below rota: **Week 1** Monday:...


  • Huddersfield, United Kingdom TRCGroup Full time

    A Customer Service Advisor (FNOL Team) is responsible for ensuring repair instructions are deployed to the most suitable repairer, in accordance with customer SLAs. They are also responsible for ensuring that all systems are updated and maintained efficiently. All Customer Service Advisors are responsible for delivering excellent customer service at all...


  • Huddersfield, United Kingdom Five Star Full time

    **Location**: Huddersfield, West Yorkshire Reception administration experience is required for this role. Must be IT competent. Previous Telephone experience is also required. ‪‪Job Summary/Purpose: Looking to expand the team and place a third service advisor behind a busy reception team. ‪‪The purpose of this role is to ensure that customers...


  • Huddersfield, United Kingdom TRCGroup Full time

    A Customer Service Advisor (Repair Progression Team) is responsible for proactive claim handling to ensure all deployed repairs are progressed effectively, promptly, and efficiently through the repair claim life cycle to completion. A Customer Service Advisor (Repair Progression Team) is also responsible for ensuring that all systems are updated and...


  • Huddersfield, United Kingdom Kirklees Council Full time

    **Organisations** - Fusion Housing Huddersfield **Hours** - 37 hours **Number of Jobs** - 1 **Location(s)** - Huddersfield and surrounding areas **Position type** - Permanent **Salary** **Kirklees Council are advertising this role on behalf of Fusion Housing** As a **CUSTOMER SERVICES ADVISOR** you will undertake initial assessments to identify the...

  • Service Advisor

    4 weeks ago


    Huddersfield, United Kingdom Vertu Motors Full time

    **Vertu Honda Huddersfield** Here at Vertu Honda Huddersfield, we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you. We are offering a £27,500 basic salary with an OTE of £30,000...


  • Huddersfield, United Kingdom Yorkshire Building Society Full time

    **_If youre great with people, a Customer Service career in our Branch Network could be a great choice for you. And in return for your fantastic people skills, we offer lots of fantastic rewards that you can make the most of in and out of work, including:_** **Flexibility** We offer a range of flexible working options without unsocial hours, which can help...


  • Huddersfield, United Kingdom Speedy Hire PLC Full time

    Job Introduction **Customer Advisor - Part Time - 15 hours per week - £9.50** **per hour, rising to £9.80 after 6 months.** Come and join the Speedy Retail Team at our concession store based within B&Q. As a **Customer Advisor** you will provide excellent customer service to all of our customers hiring a variety of DIY and construction products, on hand...

  • Customer Advisor

    1 day ago


    Huddersfield, West Yorkshire, United Kingdom Cldrecruitment Full time

    Join to apply for the Customer Advisor role at CLD Recruitment (Leeds) Ltd 1 day ago Be among the first 25 applicants Join to apply for the Customer Advisor role at CLD Recruitment (Leeds) Ltd Save this job with your existing LinkedIn profile, or create a new one. Save this job with your existing LinkedIn profile, or create a new one. Your job...


  • Huddersfield, United Kingdom BMW Group Retail Full time

    Sandal Huddersfield are looking for a Service Bookings Advisor. **Your role** You’ll be the first point of contact for our customers as well as being responsible for generating inbound and outbound workshop bookings. From welcoming customers to ensuring they have a smooth journey, it’s all about giving BMW customers peace of mind. **Your...

  • Parts Advisor

    4 weeks ago


    Huddersfield, United Kingdom Auto Skills UK Full time

    PARTS ADVISOR Basic Salary - £21,000 OTE - £28,000 Working Hours - 42.5 Hours - 8:00 - 17:00 1 in 3 Saturday Am ( Overtime ) Location - Huddersfield A main dealership is seeking an experienced Parts Advisor to join their team. Ideally you will have experience within the automotive industry and have great working attitude. As Parts Advisor you will need to...

  • Service Supervisor

    1 day ago


    Huddersfield, United Kingdom Octane Recruitment Full time

    Service Supervisor Vacancy - Huddersfield Working hours:Monday - Friday 8:00am - 5:30pm (Saturday mornings rota 1 in 3) OC17779 My client is recruiting for a Service Supervisor to join their dealership in the Huddersfield area. This is an excellent opportunity to lead a successful team and progress. Service Supervisor benefits package that includes: A...

  • Service Supervisor

    4 hours ago


    Huddersfield, United Kingdom Octane Recruitment Full time

    Service Supervisor Vacancy - HuddersfieldWorking hours:Monday - Friday 8:00am - 5:30pm (Saturday mornings rota 1 in 3)OC17779My client is recruiting for a Service Supervisor to join their dealership in the Huddersfield area. This is an excellent opportunity to lead a successful team and progress.Service Supervisor benefits package that includes:A friendly,...

  • Service Advisor

    3 weeks ago


    Huddersfield, West Yorkshire, United Kingdom Vertu Motors group Full time

    Vertu Motors Volkswagen Huddersfield Here at Vertu Motors Volkswagen Huddersfield, we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you. We are offering a £30,000 basic salary plus...

  • Service Advisor

    1 week ago


    Huddersfield, West Yorkshire, United Kingdom Vertu Motors group Full time

    Here at Vertu Volkswagen Huddersfield, we have a fantastic opportunity for a Service Advisor to come and join our well established business. If you wish to become part of one of the largest Motor Retailers in the UK, then please take a look at what we can offer you. We are offering a £30,000 basic salary plus company benefits. The Service Advisor role...


  • Huddersfield, United Kingdom Andy Norman Associates Ltd Full time

    An experienced Service Advisor at our clients Branded Main Franchised Dealership based in Huddersfield. Previous experience as an Automotive Service Advisor is essential. You will manage the ‘Customers Journey’ throughout the day to the highest level. The OTE for this role is potentially in excess of £36,000 pa. Please contact us in confidence, if you...


  • Huddersfield, United Kingdom Andy Norman Associates Ltd Full time

    An experienced Service Advisor at our clients Branded Main Franchised Dealership based in Huddersfield. Previous experience as an Automotive Service Advisor is essential. You will manage the ‘Customers Journey’ throughout the day to the highest level. The OTE for this role is potentially in excess of £36,000 pa.Please contact us in confidence, if you...


  • Huddersfield, United Kingdom Andy Norman Associates Ltd Full time

    An experienced Service Advisor at our clients Branded Main Franchised Dealership based in Huddersfield. Previous experience as an Automotive Service Advisor is essential. You will manage the ‘Customers Journey’ throughout the day to the highest level. The OTE for this role is potentially in excess of £36,000 pa.Please contact us in confidence, if you...