Customer Service Advisor

2 months ago


Huddersfield, United Kingdom Driven Logistics Ltd. Full time

Driven Logistics are looking for keen and dedicated Customer Service Advisors for our client who is the UK's leader in blinds manufacturing, based in Huddersfield HD5.

This is a full time Temp to Perm role. Upon completing a successful 13 week probation period, a Full Time Permanent contract with the client will be offered along with an increase in pay.

**The Role**:

- Chasing couriers for delivery updates.
- Using their Live Chat system to communicate with customers via their website.
- Working with the team to communicate any issues that have arisen for quick resolution for the customer.
- Placing orders for customers over the telephone.
- Combination of home & office working after initial training period (3 weeks).

**The Different shift patterns available are**:

- Monday to Friday 09:00am starts (40hrs)
- Monday to Thursday 11:30am - 22:00pm
- 4 Days through the week & 1 weekend day (Flexible on working days - 40hrs)
- **All training is carried out for the first 3 weeks and this is a Monday to Friday Schedule.**_

**Rates of Pay (Including bonus scheme)**:

- £10.42 per hour - first 13 weeks for probation period.
- Note: First 13 week will be weekly pay, after completion of probation period you will be offered a contract which is on Monthly Pay._

**Applicant Must**:

- Be of a friendly & approachable nature
- Have excellent communication skills (Both Verbal & Written)
- Be able to reliably commute to Huddersfield HD5
- Be computer Literate and have experience with Microsoft Office Packages Including Excel and Outlook.

**Job Types**: Full-time, Temp to perm

**Salary**: £10.42 per hour

Schedule:

- 10 hour shift
- 12 hour shift
- Day shift
- Monday to Friday

Ability to commute/relocate:

- Huddersfield: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person



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